Surajit Koiri

Dedicated and Upbeat Banking and OTC specialist Team Leader with 6+ years of experience in providing healthy customer services as well as transaction monitoring including accounts reconciliation and billing activities. Seeking opportunity to put leadership and organisation skills to use in helping and revamping the department in meeting higher goals.

Senior Customer Experience Professional - SPINKS SOFTECH PVT LTD - Chennai, Tamil Nadu

• Contact customers over the phone and make sure they are happy with the product.
• Drove ROI and customer satisfaction through active monitoring and analysis of business performance data using Salesforce solutions.
• Work with employer to develop sales strategy guides that were later distributed to everyone at the sales centre.
• Receive customer complaints, relay those complaints to the proper individual, and check back with customer shortly after to ensure everything was dealt appropriately.
• Responded to customer inquiries via phone or email and offer the best product depending on what the customer needs most.

Bachelor of Science - Dibrugarh University (2018-07-14)

10+2 - Margherita College of Spirit & Excellence (2014-06-04)

HSLC - Saint Mary's High School (2012-05-29)