Surbhi Gosai

Business Analyst with 5+ years of experience working across product-based and service-based environments, delivering scalable solutions for web and mobile applications. Experienced in managing end-to-end requirement lifecycle, collaborating with cross-functional teams, and supporting both customer-facing products (B2C) and enterprise solutions (B2B). Strong ability to bridge business needs with technical execution while improving processes, user experience, and delivery efficiency.

Senior Business Analyst at One Click IT Consultancy (2025-09 – 2026-02)

Led business analysis across product features and service workflows in a product-based and service-oriented environment focused on web and mobile applications.

• Led business analysis across product features and service workflows, ensuring alignment with business goals
• Managed requirements for web and mobile applications, including user journeys, workflows, and system integrations
• Collaborated with product managers, developers, QA teams, and stakeholders to deliver high-quality solutions
• Worked on both B2B and B2C use cases, balancing business needs and end-user experience
• Conducted impact analysis, gap analysis, and solution design
• Facilitated Agile ceremonies (sprint planning, backlog grooming, retrospectives)
• Supported API integrations and system enhancements
• Improved process efficiency by streamlining workflows, reducing manual effort
• Enhanced user experience through better requirement clarity and solution design

Business Analyst at BMV System Integration (2023-10 – 2025-09)

Delivered solutions for multiple client projects in a service-based environment focused on website and mobile application development.

• Delivered solutions for multiple client projects in a service-based environment
• Gathered and documented business and functional requirements (BRDs, FRDs, user stories)
• Worked closely with development teams on web application delivery
• Performed gap analysis and recommended process improvements
• Coordinated UAT and ensured successful project delivery

Junior Business Analyst at Rock Technolabs (2023-03 – 2023-10)

Supported requirement gathering and documentation for web and mobile application projects.

• Worked on web and mobile application projects, supporting requirement gathering and documentation
• Conducted stakeholder discussions and workshops
• Created user stories, workflows, and functional specifications
• Assisted in bridging communication between business and technical teams
• Supported requirement documentation and analysis
• Assisted in reporting, dashboards, and insights generation
• Participated in Agile ceremonies and sprint coordination

Associate Business Analyst at Tridhya Tech Limited (2021-03 – 2022-03)

Assisted senior analysts in requirements gathering and documentation, UAT support, and project coordination.

• Assisted senior analysts in gathering and documenting requirements
• Supported UAT and issue tracking
• Contributed to project documentation and coordination

Bachelor's Degree in Electrical Engineering – The Government Engineering College, Bhuj-Kutch