Surbhi Jain

Customer-focused professional with strong experience in client servicing, relationship management, consultation, and documentation. Adept at handling customer queries, maintaining records, managing appointments, and ensuring service satisfaction. Seeking an entry-level opportunity in the private banking sector as a Customer Service / Relationship Executive, open to third-party payroll roles.

Client Relationship Consultant at Self-Employed (2020-01 – Present)

• Managed daily client appointments and consultations, handling 10–15 clients per day
• Addressed client queries, explained services clearly, and ensured high satisfaction levels
• Maintained client records, appointment schedules, and payment tracking
• Built long-term client relationships through trust, communication, and follow-ups
• Ensured confidentiality and ethical handling of sensitive client information

Intern – Client Servicing at Mahatta Multimedia

• Assisted in client coordination and servicing activities
• Supported documentation, follow-ups, and internal communication
• Helped resolve basic client queries under supervision

Executive Editor at Senhora Magazine

• Coordinated with contributors and internal teams to meet deadlines
• Managed communication, scheduling, and documentation workflows
• Ensured accuracy and quality of content delivery

B.Sc. in Mass Communication & Journalism – AAFT, Noida (2011-01)

Higher Secondary Education – Presentation Convent Senior Secondary School (2006-01)