Surbhi Mittal

Quality assurance specialist with 3.5 years of cross-domain experience in healthcare SaaS, real-time communication, and enterprise platforms. Proven track record of reducing defect leakage by 30%, driving 40% automation in regression suites, and maintaining 99.9% uptime through performance testing. Adept at leading end-to-end SDLC activities, integrating CI/CD pipelines, and mentoring global testing teams.

Software Engineer (QA) - Teksoft Labs Pvt Ltd - Bengaluru

(2022-01 - 2025-08)

• Spearheaded test strategy for the Data Definition Platform, a healthcare decision tool processing multimodal patient data and automating campaigns (SMS, MMS, Voice, Email, Secure Messenger).
• Designed and implemented a Selenium-Java framework with JUnit and Page Object Model, boosting automated regression coverage from 20% to 75% within six months.
• Orchestrated performance and security testing using JMeter and custom vulnerability scripts, identifying critical bottlenecks that improved system throughput by 25%.
• Integrated automated suites into Azure DevOps pipelines, introducing pass/fail gating that cut release cycle time by 15%.
• Coordinated UAT with cross-functional and offshore teams, consolidating stakeholder feedback and reducing post-release defects by 30%.

Software Engineer (QA) - QSpiders - Bangalore

(2023-07 - 2024-09)

• Built a POM-based automation framework for Vtiger CRM, executing 150+ Selenium scripts and integrating results dashboards in TestNG.
• Managed test environments, performed API validations with Postman, and collaborated on code reviews to ensure high-quality releases.

Director (Administration & Marketing) - M/s Shiv Narayan & Company (Family Business) - Gwalior

(2016 - 2022)

• Oversaw administrative operations and designed marketing campaigns that increased regional market share by 20%.
• Streamlined vendor management processes and introduced ERP modules for inventory tracking, reducing overhead by 12%.

Student - Civil Services Preparation

(2012 - 2016)

Bachelor of Engineering - Electronics & Instrumentation - Institute of Technology & Management (2008 - 2012)