Surekha Dharne

Analytical and results-driven Data Analyst with 2.8 years of technical experience in data analytics and 3 years in customer support and MIS reporting. Proficient in SQL, MySQL, Advanced Excel, Power BI, and Python, with a strong background in data extraction, cleaning, validation, and analysis. Experienced in building interactive dashboards, automating reports, and translating complex datasets into actionable business insights.

Adept at collaborating with cross-functional teams to optimize processes, support data-driven decision-making, and deliver high-quality analytical solutions aligned with organizational goals.

Data Analyst at Tanvi Software Solution (2023-08 – 2026-04)

• Extract, transform, and analyze large datasets from multiple sources using SQL and Python to support business decisions.
• Develop and optimize SQL queries, stored procedures, and views to improve database performance and ensure efficient data retrieval.
• Design and publish interactive Power BI dashboards and Excel-based reports to visualize KPIs, business trends, and performance metrics.
• Conduct data validation and reconciliation to ensure accuracy and consistency across reporting systems.
• Perform trend analysis and forecasting to identify key drivers of business performance and recommend improvement strategies.
• Collaborate with business teams to translate requirements into data models, reports, and dashboards aligned with organizational goals.
• Implement automation scripts using Python to streamline data extraction and cleaning processes, reducing manual effort and errors.
• Troubleshoot and resolve data and SQL performance issues using indexing and query optimization techniques.

Customer Support at Tech Mahindra Pvt Ltd (2016-11 – 2019-03)

To work as a Customer Support applying my knowledge in the customer support representatives and maintain customer satisfaction to cater to the specific need of the people. I work in a team of motivated individuals who wish to work towards the advancement of the company and its goals.

• Manage large amounts of outgoing phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/ team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Generate and distribute management reports in accurate and timely manner. Develops MIS documentation to allow for smooth operations and easy system maintenance, perform data analysis for generating reports on periodic basis.
• Develop MIS system for customer management and internal communication also provide strong reporting and analytical information support to management team, generate both periodic and ad hoc reports as needed
• Speaking to customers to quickly get to the root of their problem.
• Managing Calls, customer satisfaction
• Report generation daily, weekly basis (MS Excel).
• Support to team on SQL database
• Validation in application daily basis.

B.E. in Information Technology – Shivaji University (2015)

H.S.C. – Kolhapur Board (2011)

S.S.C. – Kolhapur Board (2009)