Surendra Annavarapu

Dedicated and results-oriented professional seeking a role as a Healthcare Operations Manager to utilize my leadership skills, operational expertise, and commitment to excellence. My goal is to improve healthcare delivery systems, optimize workflows, and ensure a patient-centered approach while achieving organizational efficiency and compliance with industry standards. Dynamic and results-driven Healthcare Operations Manager with 9+ years of Experience in Medical field with extensive experience in ICU management, emergency room operations, and hospital administration.

Proven expertise in leading high-performance teams, streamlining critical care workflows, and optimizing healthcare delivery systems. Leveraging a strong background as an ICU Technician, ICU Manager, ER Technician, and Assistant to Doctors and Pulmonologists, I bring hands-on expertise in patient care, diagnostic support, and treatment coordination. Adept at implementing innovative solutions to improve operational efficiency, ensure regulatory compliance, and elevate patient satisfaction.

Passionate about fostering collaboration among multidisciplinary teams and driving excellence in fast-paced healthcare environments.

Branch Manager - DR Care Homeopathy - KPHB, Hyderabad

• Develop and implement strategies to promote homeopathy treatments and healthcare services to prospective patients.
• Manage day-to-day branch operations to ensure smooth functioning and excellent patient service.
• Drive patient acquisition, treatment conversions, and revenue growth to achieve branch business targets.
• Build and maintain strong relationships with patients and their families to ensure patient satisfaction and retention.
• Coordinate patient appointments, address inquiries, resolve complaints, and ensure a seamless patient experience.
• Explain available homeopathy treatments, consultation procedures, and healthcare services to patients.
• Provide patient counseling to help patients understand the treatment process and follow-up requirements.
• Explain treatment costs, payment options, and available financial plans to help patients make informed decisions.
• Promote awareness of the clinic’s services, treatment facilities, and consultation options.
• Monitor patient feedback, satisfaction levels, and service quality to identify areas for improvement.
• Ensure patient rights, confidentiality, and compliance with clinic policies and procedures.
• Lead, train, and motivate branch staff to achieve operational and business objectives.
• Coordinate with doctors, clinical staff, and other departments to ensure efficient patient management.
• Monitor branch performance, revenue, patient conversions, and operational expenses.
• Prepare regular branch performance reports and implement strategies to improve business growth and patient experience.
• Branch Operations Management.
• Healthcare Sales and Business Development.
• Patient Relationship Management.
• Patient Counseling and Service Coordination.
• Revenue Generation and Target Achievement.
• Team Leadership and Staff Management.
• Customer Service and Complaint Resolution.
• Financial Counseling and Negotiation.
• Patient Satisfaction and Retention.
• Communication and Interpersonal Skills.

TEAM LEAD -OPERATIONS - THYROCARE PVT LTD - Diagnostics Hyderabad

• Oversee end-to-end operations for home blood sample collection orders, ensuring timely and accurate sample pickups and deliveries over all Cluster’s.
• Manage and mentor a team of 35+ and spare phlebotomists ensuring adherence to protocols and maintaining high standards of service quality.
• Collaborate with in-house and partnered NABL-accredited labs for seamless sample processing and report deliver
• Track key performance indicators (KPIs) including total samples, paid/free samples, and GMV, and take corrective actions to achieve operational targets.
• HYGIENE, SAMPLE REJECTION ICE PACK MAINTAIN, VIAL REJECTION, FIRST ROUND SAMPLE SUBMISSION, HUB SCAN UPSELL, AND SLOT ADHERENCE.
• Identify opportunities for process improvements and implement strategies for operational efficiency.
• Ensure high levels of customer satisfaction by maintaining prompt and professional service delivery through the tele caller team members.
• Ensure adherence to safety protocols, including the proper use of consumables like syringes, gloves, masks, and bags vein finder, t-shirt, Ciller box, ice packs during sample collection.

Operations Manager - PIQYU HEALTH PVT LTD - Begumpet, Hyderabad

• Oversee end-to-end operations for home blood sample collection orders, ensuring timely and accurate sample pickups and deliveries over all branches in Telangana and AP.
• Manage and mentor a team of 100+ phlebotomists, ensuring adherence to protocols and maintaining high standards of service quality.
• Collaborate with in-house and partnered NABL-accredited labs for seamless sample processing and report delivery.
• Track key performance indicators (KPIs) including total samples, paid/free samples, and GMV, and take corrective actions to achieve operational targets.
• Identify opportunities for process improvements and implement strategies for operational efficiency.
• Ensure high levels of customer satisfaction by maintaining prompt and professional service delivery through the tele caller team members.
• Ensure adherence to safety protocols, including the proper use of consumables like syringes, gloves, masks, and bags during sample collection.
• Occasionally travel to Tier 2 and 3 towns to guide and support field teams, ensuring consistent service quality.
• Parallel working with Business Head and CEO of the company for all business verticals and planning and implementation of all structural services of internal and onsite.
• Monitored compliance with regulatory requirements, ensuring patient data security and proper financial practices.

Operations Manager - LIFE CIRCLE HEALTH SERVICES PVT LTD - Chanda Nagar Hyderabad

(2023-06 - 2024-11)

• Led marketing teams in developing and executing campaigns aimed at increasing brand visibility and patient engagement.
• Directed teams in processing patient data, ensuring streamlined workflows and compliance with healthcare regulations.
• Supervised processing staff to enhance operational efficiency and accuracy in billing and record- keeping.
• Oversaw the operations of online consultations, ensuring compliance with healthcare standards and technical troubleshooting for smooth virtual care.
• Promoted telemedicine services and coordinated with the IT department to resolve technical issues swiftly.
• Managed multiple healthcare branches, ensuring consistent service delivery, resource allocation, and compliance with operational standards.
• Handled procurement and sourcing of medical supplies, ensuring cost-effectiveness and timely deliveries.
• Coordinated effectively with IT, quality, and accounts teams to improve patient care, system functionality, and financial accuracy.
• Monitored compliance with regulatory requirements, ensuring patient data security and proper financial practices.
• Organized and managed health camps, coordinating logistics, staffing, and health screenings to educate the community and enhance patient outreach.
• Supervised ambulance activities, ensuring well-maintained vehicles, timely patient transport, and regulatory compliance for emergency response services.
• Acted as the primary contact for patient concerns, ensuring effective issue resolution and coordination across departments to enhance client satisfaction and retention.

Male Nurse & Supervisor - Clinical & Patient Care Services - SAI NURSING MULTI SPECIALITY HOSPITALS - Darsi AP

(2017-09 - 2023-03)

• Emphasize experience in communicating with patients, coordinating follow-up care, and ensuring patient comfort during procedures.
• Focus on managing daily operations in diverse healthcare departments (OT, medical lab, X-ray) with a strong emphasis on quality control, compliance, and patient safety.
• Oversaw patient admissions, discharges, and scheduling, ensuring smooth operations and minimizing wait times and maintained a high standard of patient care, ensuring proper documentation and timely treatment.
• Highlight proficiency in maintaining and operating medical equipment and diagnostic tools.
• Showcase the ability to work collaboratively with medical teams, handling logistics, and optimizing patient flow in both inpatient and outpatient settings.
• Maintained detailed records of blood inventory, donor screening, and testing procedures and Managed blood collection, storage, and testing, ensuring safety standards were met.
• Assisted physicians with patient exams, taking medical histories and documenting vital signs and Prepared patients for medical procedures and assisted during examinations.
• Emphasize leadership in managing departmental staff and coordinating patient care services across various units.

Covid-19 Operations Manager - RAMBABU COVID (19) HOSPITAL - Ongole AP

(2019-09 - 2021-06)

• Demonstrated ability to maintain safety protocols and adhere to stringent hygiene standards during COVID-19.
• Experience with testing procedures, handling medical devices, and using tele health platforms.
• Worked effectively with multidisciplinary teams, including doctors, nurses, and public health officials, to provide coordinated care.
• Skilled in managing health data and generating reports for health authorities.
• Assisted in educational outreach, increasing public awareness about COVID-19 safety measures.
• Played a key role in emergency preparedness, ensuring the healthcare system was able to respond effectively to COVID surges.
• Quickly adapted to ever-changing protocols and procedures, ensuring the healthcare system remained efficient and responsive during surges.
• Worked alongside health departments and public health agencies, ensuring the hospital followed guidelines, reporting stats, and supporting containment efforts.
• Demonstrated high levels of empathy and professionalism in managing patient concerns during challenging COVID-19 times, especially with patients in isolation.
• Excelled in handling diagnostic and medical equipment, including tests and critical care devices, while ensuring they were maintained and ready for use.
• Led efforts in staff training on new COVID-19 protocols, ensuring a unified approach to patient care and safety during a global health crisis.

Degree - BSC Computers - ACHARYA NAGARJUNA University Andhra Pradesh (2022)

Diploma - MPHA(M) - Geetha MPHA(M) Training Centre Darsi Andhra Pradesh Paramedical Board Andhra Pradesh (2017)