Surendra Suthar

Head of Operations with 12+ years managing multi-site healthcare, hospitality & facility operations across Gujarat, UP & Rajasthan. Currently heading 150-bed Shankus Hospitals + 6 satellite centers, overseeing 20+ Cr P&L and 200+ employees.

Career Track: Progressed from Marriott & Eastin pre-opening teams to F&B/Banquet Manager, then Operation Head for 50-acre waterpark & resort, and now Head of Hospital Operations. Led COVID-19 crisis management, IPL outdoor catering for BCCI, and Rann Utsav hospitality operations for 3-month festivals.

Key Projects: Commissioned 40 Cr greenfield hospital + hired 120+ staff | Achieved NABH entry-level in 90 days | Operationalized 6 hospitals in 24 months across 3 states | Pre-opened Marriott & Eastin with 100% compliance audits.

Operation Manager - Shankus Hospitals Pvt. Ltd - Himmatnagar, Gujarat

(2023-10)

• Managed and optimized key hospital operations: cost management, engineering/maintenance compliance, legal documents, biomedical waste, F&B, housekeeping, security, safety, patient care attendants, laundry, and transportation.
• Ensured smooth, efficient, and compliant operations while prioritizing patient care and staff well-being.

Deputy Operation Manager - Shankus Hospitals Pvt. Ltd - Himmatnagar, Gujarat

(2022-07 - 2023-10)

• Assisted in managing daily hospital operations, Ensured NABH compliance, SOP implementation, and 24x7 operational readiness
• Managed budgets, cost control, and vendor negotiations
• Led MIS reporting, budgeting, and quality initiatives for senior management

Operation Head - Shankus Waterpark & Resort Mehsana - Mehsana, Gujarat

(2020-01 - 2022-06)

• Directed full-scale resort & waterpark operations for 50-acre property with 200+ staff, achieving 95% guest satisfaction scores
• Led crisis operations during COVID-19: Designed SOPs for safe reopening, staff vaccination drives, and contactless service models

F&B Manager - Shankus Resort Mehsana - Mehsana, Gujarat

(2017-06 - 2019-12)

• Managed food & beverage operations, ensuring quality, cost control, and guest satisfaction.

Banquet Manager - Shankus Resort Mehsana - Mehsana, Gujarat

(2015-03 - 2017-06)

• Oversaw banquet operations, event execution, and guest service delivery.

lallooji and sons private limited

(2014-11 - 2015-02)

• Led hospitality, venue setup, branding, staff hiring/training, F&B, and adventure sports operations for 3-month festival.

Executive - Hotel Eastin, Ahmedabad - Ahmedabad, Gujarat

(2014-05 - 2014-11)

• Expertise in banquets operations and delivering high-quality guest service.

GSA - Courtyard by Marriott Ahmedabad - Ahmedabad, Gujarat

(2012-11 - 2014-05)

• Pre-opening team member focused on customer satisfaction through quality control, training, and monitoring.

Vocational Trainee - Courtyard by Marriott Ahmedabad - Ahmedabad, Gujarat

(2012-11 - 2012-12)

• Gained experience Food and beverage Service – Restaurant, banquet, Multicuisine & Speciality cuisine restaurant, bar & All-day dining (Coffee shop) management

Industrial Trainee - The Orchid Hotel Mumbai - Mumbai, Maharashtra

(2012-01 - 2012-06)

• Gained experience in Food and beverage Service & Production, Front office, housekeeping, staffing, guest satisfaction, and quality control.

BHM - Hotel Management - Mahatma Gandhi University (MGU) (2014 - 2014)

Diploma - Hotel Management & Catering Science (2010 - 2011)

12th - SSC - Rajasthan Board (2010 - 2010)

10th - HSC - Rajasthan Board (2008 - 2008)