UC Consultant at Microsoft India Private Ltd (2024-08 – 2025-11)
My role as a UC Consultant involves leveraging technical and collaborative expertise to enhance and facilitate Microsoft Teams Telephony Services to meet SMB clients' needs. Responsible for envisioning and developing technical solutions that meet clients/partners' telephony needs. Acts as subject matter expertise in Microsoft Teams Phone with Calling Plans, Direct Routing, Operator Connect and collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.
- Lead and contribute to cloud assessments, synthesizing client situation and needs to design tailored, forward-thinking solutions for seamless communication and integration into existing infrastructure
- Develop innovative and sustainable solutions in close coordination with product owners and architect by implementing modern workplace strategies by leveraging the latest Microsoft features and Copilot AI
- Driving customer business's digital transformation by implementing cutting-edge UC technologies and replacing legacy PBX systems, which boost productivity, reduced expenses and increased collaboration
- Regular interactions with Solution and Telecom Partners to collect customer feedback and translate them into scalable, tech-driven solutions and working with Engineering team to improve product
- Create and maintain system documentation, including architecture diagrams, configurations, and SOP
- Becoming a trusted advisor for our clients on topics related to Cloud transformation and Identifying unmet needs and new opportunities for collaboration while working on client projects
- Optimizing existing Phone System to increase reliability and scalability of phone system and ensuring compliance with security standards and best practices
- Identify and recommend process Improvements on internal/external process
- Extensive knowledge of VoIP and Contact Centers, especially Microsoft Teams practical experience in the administration and implementation of Microsoft 365 cloud solutions
- Represented Microsoft through leadership in developer communities and customer forums like Reddit
Technical Professional at Avaya India Private Ltd (2021-04 – 2024-05)
The Project is responsible for integration of UC Platforms like Microsoft and Ring central with Avaya CCaaS.
- Configured Microsoft Direct Routing for Integration with MS Teams (Trunk setup and config on Avaya SBC and Teams Admin Portal)
- Working on Microsoft Teams Admin Center for setting up Emergency Address, Auto-attendant, Call-Queues, Calling-policies, Caller-id policies, Group-call pickup, Dial-Plan, PSTN Usages, Voice Routes, SBC trunk management
- Manage, troubleshoot and configuring Avaya & AudioCodes SBC for Direct Routing Connection
- Working experience on Avaya CCaaS Components like NGM, SBC, MPC, CCaaS, CPaaS
- Configuration and maintenance of Avaya CCaaS Soultion which involves working on Admin, Orchestration Management, Analytics, POM, Verint Recorder
- Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, groups, dialing lists and rules, queue and other messaging, email, chat under cloud CCaaS solution
- Perform system upgrades, patches on all azure cloud services to ensure optimal performance and security
Technical Professional at Tata Consultancy Services (2017-11 – 2020-07)
The Project is responsible for integration of different telecom components in a network.
- Environment setup for the project and involved in different phases of testing
- Involved in escalation reproduction, testing, and deployment
- Responsible for project end to end testing like Application, API and Database testing
- Responsible for production deployment support
- Created a test summary and defect summary report for the project
Technical Professional at CMC Ltd (2015-09 – 2017-10)
The Project is responsible for delivery of wide range of residential, enterprise, and mobile broadband services.
- Worked on test planning, test strategies and test case creation
- Real time Layer-1 Network support and monitor for in-flight Network
- Report the observed network failures on embedded devices like MT, ACRU, SMTS
- Troubleshooting during an outage by accessing the remote devices over SSH and performing basic recovery steps
