Suresh Gopal

Technical Lead / Senior Software Engineer with 18+ years of software development experience specializing in Node.js, TypeScript, React, microservices, event-driven architecture, Kafka, RabbitMQ, Redis, AWS, and distributed systems. Experienced in designing and developing scalable enterprise applications, high-throughput backend services and AI-enabled application architectures. Hands-on knowledge and experience with Generative AI and Agentic AI, including LLMs, Prompt Engineering, Retrieval-Augmented Generation (RAG), AI Agents, AI Orchestration, Tool/Function Calling, Embeddings, Vector Databases, LLM Integration, and AI-powered automation.

Experienced in integrating AI capabilities with Node.js microservices, REST APIs, event-driven systems, enterprise applications, and asynchronous workflows.

Node.js Developer at DIGITECHLABS - SAMSUNG (2025-03 – 2026-05)

• Designed and developed a global e-commerce Bridge Service for order intake, international shipping, customs clearance, and fulfillment.
• Designed an AI-enabled architecture using Generative AI, LLMs, RAG, Prompt Engineering, AI Agents, and AI Orchestration for intelligent order analysis, customs-document processing, exception detection, and fulfillment recommendations.
• Designed Agentic AI workflows using Tool/Function Calling to enable AI agents to interact with enterprise REST APIs and backend services.
• Designed RAG-based workflows to retrieve relevant business rules, shipping information, customs knowledge, and operational data before generating AI responses or recommendations.

Software Engineer at CISCO SYSTEMS INDIA PVT. LTD. (2018-06 – 2023-02)

• Currently applying AI-assisted development practices for code analysis, debugging, test-case generation, documentation, refactoring, and engineering productivity.
• Worked as an Individual Contributor Responsible for requirements gathering, analysis, designing application interfaces, and preparing iteration sheets. Also involved in automation, delivery, and contributing as an individual or team lead.

Technical Lead at BroadSoft Pvt. Ltd (2014-09 – 2018-05)

• Led development of MyPhoneNext, a modernized communication portal built with Node.js and React. Designed modular APIs and extensible application components providing a foundation for future integration of intelligent automation and LLM-powered capabilities.

Technology Analyst at Infosys Limited (2011-12 – 2014-04)

• FINUX is the Integrated Development Environment where an application is assembled and configured. Finacle Universal banking products are designed to address the core banking, e-banking and CRM requirements of retail, corporate and universal banks. It is developed by Infosys, and is one of the major players in the arena of core banking in Indian and Asian banking domains.

Software Engineer at Corent Technology Pvt. Ltd (2009-06 – 2011-12)

• SaaS-Factory is the Integrated Development Environment where an application is assembled and configured. The Database Schema, Screens UI elements assembled from components. Multi-Tenant Server enables easy transformation of single-tenant, web applications into a fully multi-tenant (SaaS) solution.

Software Programmer at Netras Technologies (2005-08 – 2009-05)

• Maxsuite ERP is a manufacturing-centric software solution delivering end-to-end functionality, low cost of ownership, and ease of use to serve the needs of diverse manufacturing business models. It's an ideal solution for an emerging manufacturer looking at ERP for the first time.

B.E. in CSE – St. Peter's Engineering College (2005)

Diploma in Computer Technology – Sri Krishna Polytechnic College (2002)