Suresh Gurung

Dedicated and detail-oriented professional with extensive experience in lost & prevention, sales, customer service, and teaching. Skilled in investigations, audits, team management, and safety compliance. Committed to delivering high standards and continuous improvement.

Lost & Prevention - Delhivery Pvt. Ltd - Delhi

(2021-01 - 2026-01)

• Managed Aging, LPMA, COD & POD Reconciliation
• Conducted audits and investigations (internal & external)
• Supported fleet operations and trip short reconciliations
• Resolved shipment content mismatches (RTO/RVP/DTO QC)
• Conducted HSE reviews and health & safety training
• Led new facility surveys and route surveillance
• Handled CCTV monitoring and business continuity planning
• Set performance goals aligned with company vision
• Organized workflow and delegated tasks

Production Supervisor / Store Keeper - Himalayan Endeavour (P) Ltd - Siliguri

(2013-01 - 2021-01)

• Monitored employee productivity and offered coaching
• Delivered excellent customer service in a fast-paced environment

Team Member - Burger King - Kuwait

(2012-01 - 2013-01)

• Managed order dispatch and business performance

Sales Associate - Landmark Group - Dubai

(2009-01 - 2012-01)

• Managed distribution, merchandising, and documentation
• Ensured customer satisfaction and trained staff
• Reported daily sales to management

Sales Associate - Tata Indicom Teleservices Co.

(2005-01 - 2009-01)

• Assisted customers with recharge and booth machine maintenance
• Coordinated with call centers for activation

Teacher - Vidhya Nikitan Academy

(2003-01 - 2005-01)

• Prepared lesson plans and managed classrooms
• Attended meetings and training seminars
• Maintained student and cash records

Graduate - Commerce - North Bengal University (2003-01)