Suresh James

Results driven Hotel Manager with a successful track record in optimizing operations, enhancing Guest satisfaction and driving revenue growth, strong leadership and communication skills. Combined with a customer centric approach. Expertise in developing and implementing strategies to stream line processes and deliver exceptional hospitality experiences. Committed to maintaining high standards of professionalism and quality in hotel management.

General Manager - Alcor Hotel

(2024-04 - 2025-08)

• Staff Management: Recruit, train, supervise, and evaluate all hotel staff, including department heads. Motivate the team and ensure high performance standards are met.
• Financial Management: Develop and manage the hotel's budget, control expenditure, and ensure profitability by meeting revenue and guest satisfaction targets. This includes analyzing sales figures and developing strategies.
• Guest Satisfaction: Ensure high-quality service for all guests and handle their complaints and issues professionally. This also involves meeting and greeting guests and ensuring rooms are satisfactory.
• Operations Oversight: Supervise and coordinate all hotel departments, such as front desk, housekeeping, and food and beverage. Ensure efficient day-to-day operations and maintain quality standards.
• Marketing and Sales: Develop and implement marketing campaigns and sales strategies to promote the hotel and attract new guests.
• Maintenance and Compliance: Arrange for building maintenance and ensure the property and all services meet health, safety, and security regulations.
• Strategic Planning: Set strategic goals for the hotel, work with department heads to create plans, and monitor progress. Stay informed about industry trends to identify opportunities for growth and innovation.

Operations Manager - Wave International

(2022-01 - 2024-03)

• Oversee daily operations: Manage front desk, housekeeping, food and beverage, and maintenance departments to ensure smooth, day-to-day functioning.
• Guest satisfaction: Ensure high levels of guest satisfaction by training staff on service standards and resolving complaints and issues promptly.
• Staff management: Recruit, train, and supervise hotel staff, create work schedules, conduct staff evaluations, and foster a culture of excellence.
• Financial management: Create and manage budgets, track expenses, and analyze financial performance to ensure profitability.
• Operational efficiency: Coordinate with department heads, implement operational policies and procedures, and monitor inventory and supply levels.
• Compliance and safety: Implement and enforce health, safety, and security protocols and ensure compliance with all relevant laws and regulations.

Operations Manager - Hotel Kences

(2019-02 - 2022-03)

Oversee all aspects of hotel operations including Front desk, Housekeeping, Food and beverages, guest services, ensuring smooth and efficient daily functioning.

• Led and motivated a team of staff members, providing guidance, training and support to achieve exceptional guest service standards and maintain high employment morale.
• Implemented strategic initiatives to optimize revenue generation such as up selling techniques, promotional campaigns and cost control measures.

Front Office Manager - Atria Hotel

(2013-01 - 2019-02)

• Supervise and train staff: Hire, train, and evaluate front desk staff, including receptionists and concierges.
• Ensure smooth operations: Oversee daily front desk operations, such as check-in, check-out, and guest inquiries, to ensure efficiency and a professional atmosphere.
• Manage scheduling: Create staff schedules to ensure the front desk is always adequately staffed.
• Foster a positive environment: Maintain a welcoming and professional atmosphere at the front desk and promote a positive work environment for the team.
• Handle guest relations: Address guest inquiries, complaints, and requests promptly and effectively to ensure a positive experience.
• Manage reservations: Oversee the reservations process and manage room assignments.
• Enhance the guest experience: Implement strategies to improve guest satisfaction and brand reputation.
• Provide information: Assist guests with information about hotel facilities and the local area.
• Guest service: Greeting guests, escorting them to tables, providing menus, taking food and beverage orders, and serving them in a courteous and timely manner.
• Order and menu knowledge: Being fully knowledgeable about menu items, specials, and beverage selections to answer questions and make recommendations.
• Up-selling: Promoting and selling food and beverage items to enhance the guest experience and increase revenue.
• Table and area maintenance: Setting up, clearing, and cleaning tables and work areas, and ensuring the cleanliness of guest areas.
• Payment and billing: Handling cash and charge transactions accurately and efficiently.
• Complaint resolution: Professionally handling guest complaints and resolving them to ensure guest satisfaction.

B.Sc - Chemistry - Bangalore University (2003)