General Manager - Alcor Hotel
(2024-04 - 2025-08)
- Staff Management: Recruit, train, supervise, and evaluate all hotel staff, including department heads. Motivate the team and ensure high performance standards are met.
- Financial Management: Develop and manage the hotel's budget, control expenditure, and ensure profitability by meeting revenue and guest satisfaction targets. This includes analyzing sales figures and developing strategies.
- Guest Satisfaction: Ensure high-quality service for all guests and handle their complaints and issues professionally. This also involves meeting and greeting guests and ensuring rooms are satisfactory.
- Operations Oversight: Supervise and coordinate all hotel departments, such as front desk, housekeeping, and food and beverage. Ensure efficient day-to-day operations and maintain quality standards.
- Marketing and Sales: Develop and implement marketing campaigns and sales strategies to promote the hotel and attract new guests.
- Maintenance and Compliance: Arrange for building maintenance and ensure the property and all services meet health, safety, and security regulations.
- Strategic Planning: Set strategic goals for the hotel, work with department heads to create plans, and monitor progress. Stay informed about industry trends to identify opportunities for growth and innovation.
Operations Manager - Wave International
(2022-01 - 2024-03)
- Oversee daily operations: Manage front desk, housekeeping, food and beverage, and maintenance departments to ensure smooth, day-to-day functioning.
- Guest satisfaction: Ensure high levels of guest satisfaction by training staff on service standards and resolving complaints and issues promptly.
- Staff management: Recruit, train, and supervise hotel staff, create work schedules, conduct staff evaluations, and foster a culture of excellence.
- Financial management: Create and manage budgets, track expenses, and analyze financial performance to ensure profitability.
- Operational efficiency: Coordinate with department heads, implement operational policies and procedures, and monitor inventory and supply levels.
- Compliance and safety: Implement and enforce health, safety, and security protocols and ensure compliance with all relevant laws and regulations.
Operations Manager - Hotel Kences
(2019-02 - 2022-03)
Oversee all aspects of hotel operations including Front desk, Housekeeping, Food and beverages, guest services, ensuring smooth and efficient daily functioning.
- Led and motivated a team of staff members, providing guidance, training and support to achieve exceptional guest service standards and maintain high employment morale.
- Implemented strategic initiatives to optimize revenue generation such as up selling techniques, promotional campaigns and cost control measures.
Front Office Manager - Atria Hotel
(2013-01 - 2019-02)
- Supervise and train staff: Hire, train, and evaluate front desk staff, including receptionists and concierges.
- Ensure smooth operations: Oversee daily front desk operations, such as check-in, check-out, and guest inquiries, to ensure efficiency and a professional atmosphere.
- Manage scheduling: Create staff schedules to ensure the front desk is always adequately staffed.
- Foster a positive environment: Maintain a welcoming and professional atmosphere at the front desk and promote a positive work environment for the team.
- Handle guest relations: Address guest inquiries, complaints, and requests promptly and effectively to ensure a positive experience.
- Manage reservations: Oversee the reservations process and manage room assignments.
- Enhance the guest experience: Implement strategies to improve guest satisfaction and brand reputation.
- Provide information: Assist guests with information about hotel facilities and the local area.
- Guest service: Greeting guests, escorting them to tables, providing menus, taking food and beverage orders, and serving them in a courteous and timely manner.
- Order and menu knowledge: Being fully knowledgeable about menu items, specials, and beverage selections to answer questions and make recommendations.
- Up-selling: Promoting and selling food and beverage items to enhance the guest experience and increase revenue.
- Table and area maintenance: Setting up, clearing, and cleaning tables and work areas, and ensuring the cleanliness of guest areas.
- Payment and billing: Handling cash and charge transactions accurately and efficiently.
- Complaint resolution: Professionally handling guest complaints and resolving them to ensure guest satisfaction.
