Property Manager
Experienced Housekeeping Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards and deliver exceptional guest experiences. Skilled in inventory management, budgeting, and training and development with a focus on ensuring operational efficiency and guest satisfaction. My proudest achievements include implementing
Property Manager - Perfect stayz hotels and resorts
(2015-12)
Provides excellent service consistent with the property core standards. Proactively seeks to anticipate guests' needs with a refined level of care and concern ensuring guest satisfaction and follow up. Knowledgeable and familiar with all hotel services/features/amenities and local attractions/activities in order to respond to guest inquiries accurately.
Takes full ownership of guest concerns/complaints; resolves issues immediately and follows up to ensure guest satisfaction. Involves management in order to follow up in all situations. Assists in developing, implementing, and monitoring on-going programs designed to heighten staff courtesy and professionalism in interacting with hotel guests as well as service recovery.
Responsible for the preparation and accuracy of hotel service and problem reports. Communicates with all departments, including but not limited to, Culinary staff, Food & Beverage, Housekeeping, Engineering, PBX, Valet, Bell Desk, Room Service, Front Desk, and Experiences, in order to fulfill and address any issues or needs requested by the hotel guests and to promote the resort service and service recovery initiatives. Assists hotel guests with making change, postin
Housekeeping Manager - Al Karnak Hotel Dubai
(2022-08 - 2025-07)
Manage 98 keys, Overseeing the cleaning & upkeep of thehotel's public area. Led and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to streamline operations.
Reviewed NPS Scores and guest comments, taking action to improve guest experience. Managed budget and labor, operating expense forecasts, and staffing levels. Trained a developed staff, ensuring compliance and completion of performance appraisals.
Ensured safety and compliance standards were upheld and communicated with the manager of Engineering.
Housekeeping Manager - Corbett The Grand Ramager
(2020-10 - 2022-08)
Manage 100 keys, Overseeing the cleaning & upkeep of thehotel's public area. Led and mentored housekeeping staff to ensure cleanliness standards were met or exceeded resulting in improved guest satisfaction. Implemented inventory processes and managed the work order process to streamline operations.
Reviewed online Scores and guest comments, taking action to improve guest experience. Managed budget and labor, operating expense forecasts, and staffing levels. Trained and developed staff, ensuring compliance and completion of performance appraisals.
Ensured safety and compliance standards were upheld and communicated with the Manager of Engineering.
Housekeeping Executive - Golden Tulip Al barsha Dubai
(2018-09 - 2020-03)
Managed 125 keys. Assisted the Housekeeping Manager in overseeing daily operations. Developed and implemented training programs for new hires. Coordinated with other departments to ensure efficient workflow. Conducted regular inspections to maintain cleanliness standards. Managed inventory and controlled supply costs.
Housekeeping Executive - Ramada by Wyndham Navi Mumbai
(2015-04 - 2018-06)
Assistant department head experience, Manage 99 keys of business hotel.
Housekeeping Executive - Sarovar hotels and Resorts Chandigarh
(2012-07 - 2014-02)
Assistant department head experience. Managed 365 keys. An active member during the various event conducted by ISB. and managed all event program.
Housekeeping Supervisor - KC Royal park Chandigarh
(2012-04 - 2012-07)
Diploma - hopitality mangemant - IIMP Nagpur (2012 - 2012)
