Suresh Krishna

Results driven analytics professional with 2+ years experience in KPI tracking and operations metrics analysis. Proficient in analytical tools with a proven ability to translate complex business requirements into actionable insights that drive data informed decisions and improve operational performance.

Business Data Analyst at Arcadia (Urjanet Energy) (2024-02 – 2026-05)

• Gathered business requirements from cross-functional stakeholders, facilitated requirement workshops managed user stories and sprint backlogs using JIRA and followed Agile methodology with iterative sprint-based delivery and Scrum ceremonies daily standups, sprint reviews and retrospectives ensuring timely delivery of analytical solutions aligned with business objectives.
• Designed, implemented, and tracked 10+ KPIs compliance adherence, complaint volumes, SLA performance and resolution timelines while conducting structured Root Cause Analysis (RCA) on recurring complaint patterns, documenting findings into detailed business requirement specifications, and recommending targeted process improvements that eliminated repeat incidents and reduced operational risk.
• Built and deployed interactive Power BI dashboards and MIS reports using DAX and Power Query transforming raw compliance data into real-time executive-level visualizations and achieving 98% stakeholder adherence to reporting frameworks.
• Extracted, cleaned, transformed and validated large-scale datasets using SQL (joins, CTEs, stored procedures) and Python across multiple source systems, leveraging AWS S3 for secure cloud-based data storage and retrieval ensuring 100% data accuracy and delivering audit-ready, business-grade datasets for analysis and reporting.
• Achieved measurable business outcomes 3% reduction in customer complaints and 80% true resolution rate through data-backed process redesign, stakeholder alignment and continuous performance monitoring across business functions.
• Supported ad hoc solution delivery by preparing BRD, process maps, functional requirements and coordinating UAT test scenarios, triaging data defects, validating fixes against acceptance criteria and ensuring traceability from business requirements to delivered solutions.

Operation Intern at Thrise (RB Sorting Hat Pvt Ltd) (2022-07 – 2023-04)

• Analyzed customer retail performance across online marketplaces to generate business intelligence insights, monitored e-commerce KPIs including order fulfillment rate and return rate and collaborated with cross-functional delivery teams to streamline order processing and optimize inventory.

M.B.A in Operation Management - Business Analytics – SRM University (2021-06 – 2023-05)

B.Tech in Mechanical Engineering – SRM University (2017-06 – 2021-05)