Technical Analyst (Manager) at Vodafone Global Services Limited (2024-11 – Present)
- IOS Migration Project from Viptela to Cisco IOS for customer Toll holding LTD which is China base (migrated 50+ sites from viptela to cisco ios, implemented 30+ new sites)
- Implemented new sites for Allfuttian customer (Dubai)
- Implemented 20+ new sdwan sites for Quatr and dubai region single and dual sites
Technical Analyst at HCL Technology (2023-10 – 2024-10)
Successfully implementation around 35 customer new site of SDWAN, Leased line, internet link (Vipteal SDWAN, Cisco, Juniper, Adtran Routers).
- Handling L3 tickets for enterprise customers and joining MI bridge call for resolution with stake holders
- Configure and troubleshoot Internet, MPLS L2VPN, VPLS and L3VPN services for enterprise clients
- Configuring and Troubleshooting on SD-WAN services
- Handling the migration from legacy to SDWAN solution
- Preparing incident reports for SIP to avoid reptation
- Configuring and Troubleshooting on SD-WAN Viptela Vedge, Cedge devices
- Configure and troubleshoot Internet, MPLS L2VPN, and L3VPN services for enterprise clients
- Perform upgrades and downgrades of WAN/MAN circuits based on business requirements
- Create High-Level and Low-Level Designs (HLD/LLD) to support the migration of legacy sites to SD-WAN solutions across remote office locations
- Collaborate with cross-functional teams and lead MI calls to efficiently resolve critical L3 incidents
- Provide ongoing operational support for three key enterprise clients, ensuring service continuity and SLA adherence
- Configure /implements network devices, wifi, meriki devices
- Configuration and troubleshooting VPN0, VPN512 & Service VPN in SDWAN
- Configuring Vedge & Cedge devices template with help of Vmanage
- Configuring cisco Meraki Devices ex. MX, MS, MV, MR
- Handling 35 customer of Verizon client Globally which having Juniper, Cisco, Adtran, Cisco Viptela Devives
- Migration & upgradation of cisco switches & router devices
- Checking for other issues link throughput testing for MPLS L3VPN links and ILL links via WAN killer and FileZilla client. Also checking other issues like MTU issue / QOS policy issue / BGP issue Failover testing. Reachability / drops / latency / flapping issues in Mpls Vpn
- Handling PIP & IDE circuit activation of customer
- Act as administrative and technical escalation point for team and clients
- Monitor performance to ensure compliance with process
- Personally checking for repeated issues and raising the concern with team leads and SPOC team for faster and permanent restoration
- Interact with national customers, Field engineer & Internal NOC teams
- Highly customer focused with an ability to comprehend complex issues quickly and to develop technically
- Configuring FAT solution for High BW customers to balance the traffic
- Service migration and up-gradation /down-gradation as per customer requirement
- 24x7 support (Rotational basis)
Technical Analyst at BT Group (2023-06 – 2023-10)
Technical Analyst at Bharti Airtel Ltd (2016-07 – 2023-06)
Technical Analyst at S2infotech (2015-10 – 2016-07)
Technical Analyst at 3i-infotec consulting services (2013-11 – 2015-09)
Technical Analyst at lease Services Private Ltd (2013-08 – 2014-11)
Technical Analyst at Randstand india Ltd (2012-12 – 2013-07)
Technical Analyst at Hcl Infosystem Ltd (2011-07 – 2012-12)
