Suresh Kumar

Detail-oriented and dedicated professional with experience in Shopify E-Commerce Operations and Final Quality Control (FQC). Skilled in product management, inventory coordination, customer support, quality inspection, reporting, and team collaboration. Proficient in handling online store operations, maintaining quality standards, and ensuring customer satisfaction. Seeking a challenging opportunity to contribute skills and grow professionally in a reputed organization.

Executive – Shopify E-Commerce - Gayathri Reddy Silks

(2023-10 - 2026-04)

• Managed daily operations of the Shopify e-commerce store.
• Uploaded and maintained product listings, including descriptions, pricing, sizes, colors, and images.
• Monitored inventory levels and updated stock availability regularly.
• Ensured proper product categorization for improved customer navigation.
• Processed online orders and coordinated with dispatch teams for timely delivery.
• Handled customer inquiries related to orders, shipping, returns, and exchanges.
• Managed cancellations, returns, and refund requests as per company policies.
• Created promotional banners, discount offers, and festive sale campaigns.
• Coordinated with marketing teams for social media promotions and online campaigns.
• Monitored website performance and sales using Shopify analytics tools.
• Performed quality checks on website content, pricing, and product images.
• Supported basic SEO activities and keyword optimization.
• Coordinated with photographers, designers, and content creators for product presentation.
• Prepared daily, weekly, and monthly sales reports.

Final Quality Control (FQC) - ECIL

(2021-03 - 2023-01)

• Conducted final inspections before dispatch to ensure quality compliance.
• Verified product specifications, measurements, packaging, labeling, and finishing.
• Identified defects, damages, and quality deviations in finished products.
• Approved or rejected products based on inspection standards.
• Maintained inspection reports, quality records, and checklists.
• Coordinated with production and warehouse teams to resolve quality issues.
• Monitored packaging standards for safe shipment.
• Reported recurring quality concerns to management for corrective actions.
• Conducted random audits to maintain consistent quality standards.
• Assisted in customer complaint investigations related to product quality.
• Followed company safety standards and quality procedures.

Bachelor of Science - MPCS - Sai Sudhir Degree & PG College

Intermediate - MPC - Sri Chaitanya Junior Kalasala (2017)

SSC - Sir Nalanda Grammar High School (2015)