Suresh Kumar Sahu

Highly efficient and result-oriented Operations & Sales Coordination Professional with over 13 years of robust experience managing CRM workflows, SAP B-1, Salesforce, and end-to-end branch operations within the heavy machinery and construction equipment industries. Proven expertise in managing machine billing, insurance processing, financier coordination, and executive reporting to drive business efficiency. Adept at managing regional branch expenses, team tracking, and maintaining high-accuracy database management.

Customer Support Executive (CSE) - Schwing Stetter India Pvt. Ltd. - Raipur, India

(2018-09 - 2024-09)

• Streamlined regional branch operations, executing precise monthly branch expense tracking, budgeting, and team attendance administration.
• Orchestrated the end-to-end machine billing process in coordination with the Chennai manufacturing hub.
• Managed real-time pipeline visibility, data entry, and sales tracking utilizing the Salesforce platform.
• Compiled critical executive analytical reports, including Equipment Sales Reports, Outstanding Ledger balances, and Sales Engineer Performance trackers.
• Accelerated cash flows by proactively following up with institutional customers and financial partners to secure swift payment releases.

Sales Coordinator cum SAP Operator - Suryakiran Earthmovers Pvt. Ltd. - Raipur, India

(2017-04 - 2018-06)

Authorized Customer Support Center for TATA Hitachi

• Processed daily high-volume sales inquiries and customer entries using the corporate CRM system.
• Managed machinery billing operations through the dedicated DMS system and extracted structured data logs from SAP.
• Expedited machine delivery processes by generating error-free transit and asset insurance documentation.
• Monitored out-of-office field teams by aggregating and organizing daily reports from regional sales personnel.
• Liaised directly with third-party financiers to smooth out hurdles and release pending corporate payments.

Service Executive (Operations) cum Data Entry Operator - Universal Industrial Equipment & Technical Services Pvt. Ltd. - Raipur, India

(2010-07 - 2016-02)

Authorized Support for TATA Hitachi

• Handled incoming service escalations, logging new cases into CRM, and assigning matching service IDs.
• Audited technical service engineer summaries to close open service tickets across CRM and SAP B-1 networks.
• Categorized cases into Warranty, Paid, or Authorized Service Center (ASC) models to verify accurate billing.
• Prepared and submitted complex Machine Delivery Inspection (MSI) and OEM warranty claims directly to TATA Hitachi.
• Generated daily status reports tracking open inventory orders and updated the regional heavy machinery population database.

Diploma - Computer Applications (DCA) - Computer Engineering College

Diploma - Electronics & Telecommunication Engineering