Suresh Manda

Order Management and Logistics professional with 7+ years of experience across Sales Order Management, order fulfilment, customer service and logistics operations. Strong hands-on experience in PO and quotation validation, sales order creation, STO processing, order confirmation, rescheduling, billing, delivery coordination, expedites and customer portal management. Proficient in SAP S/4HANA, Salesforce, ServiceNow and MS Excel.

Experienced in coordinating with sales, procurement, logistics, planners, vendors and plant customer service teams to resolve exceptions, improve delivery timelines and maintain customer commitments.

Senior Process Associate at Tata Consultancy Services (TCS) (2022-04 – 2025-09)

• Validated customer quotations and Purchase Orders (POs) and ensured order details aligned with customer requirements and commercial terms.
• Created and maintained sales orders in SAP S/4HANA and supported end-to-end order processing from order entry through billing and customer delivery.
• Processed Stock Transfer Orders (STOs) and coordinated with internal stakeholders to support fulfilment requirements.
• Managed customer portal action requests including pull-ins, push-outs and cancellations in coordination with internal stakeholders.
• Processed expedite requests by validating supply status in SAP, coordinating with IP/PP teams and closing the communication loop with customer-facing stakeholders.
• Managed order confirmations, rescheduling, billing activities, ETD calculations based on company terms and conditions, and netting calculations.
• Updated Advanced Shipment Notifications (ASNs) in customer portals and prepared manual delivery notes for emergency requirements.
• Coordinated with sales, vendors and plant CSRs to address raw-material shortages and support customer fulfilment requirements.
• Prepared monthly and quarterly order inflow forecasts and provided planners with timely updates to support improved MAD/ETA.
• Expedited pending PSTO/RSTO orders by coordinating with Export CSRs and manufacturing plant planners to secure required ETDs.

Associate Consultant – Order Management at Optum Global Solutions (2018-07 – 2022-03)

• Verified Purchase Orders received from buyers and processed accurate sales orders in SAP in line with customer requirements.
• Converted quotations and Purchase Orders into sales orders after validating stock availability, order type, delivery timelines, pricing, Incoterms and payment terms.
• Processed stocking, drop-shipping, renewal and service orders while coordinating customer billing and shipping address requirements.
• Managed end-to-end order processing from order entry through billing and timely customer delivery.
• Maintained customer portals and processed pull-in, push-out and cancellation requests in coordination with internal stakeholders.
• Managed order confirmations, rescheduling, billing processing, ETD calculations and netting calculations.
• Updated ASNs in customer portals to maintain accurate shipment-status communication.
• Prepared manual delivery notes for urgent requirements and coordinated with sales, vendors and plant CSRs to address material shortages.
• Prepared monthly and quarterly order forecasts and provided planners with timely inputs for improved MAD and ETA.
• Validated quotation and customer PO terms and conditions before SAP order entry and coordinated with sales to ensure quote accuracy.
• Resolved internal and external queries related to quotations and order status and coordinated with Expedite teams to improve shipment dates.

Bachelor of Commerce in B. Com – Osmania University (2017)