Suresh Raina

Results-driven Retail Operations Professional with over 3+ years of experience in high-volume retail store operations, team supervision, and logistics coordination. Demonstrated expertise in KPI management, inventory control, and SOP compliance. Proven success in improving store efficiency, reducing stock discrepancies, and leading teams of 20+ to achieve organizational goals.

Senior Supervisor / Senior Associate - Retail Operations Industry

(2021-01)

• Operational Leadership: Supervise a cross-functional team of 20+ employees, overseeing shift planning, task allocation, and floor discipline to maintain seamless operations.
• Inventory Control: Manage end-to-end logistics with suppliers and warehouse teams; reduced stock discrepancies through meticulous process control and audits.
• Performance Management: Monitor daily KPIs, sales targets, and shrinkage levels; prepare detailed MIS reports for management review.
• Customer Service: Handle complex billing operations, POS management, returns, and customer escalations with a focus on rapid conflict resolution.
• Quality Assurance: Implement strict SOP compliance and quality control checks, ensuring all inbound and outbound stock meets safety and branding standards.

Bachelor of Science - Mathematics - Shanmuga Industries Arts and Science College, Thiruvannamalai

Higher Secondary - Danish Mission Higher Secondary School

Secondary School - Voorhees Higher Secondary School