Senior Product Manager & Product Owner at Diageo (2023-02 – Present)
Leading product strategy, portfolio management, and digital transformation initiatives. Defining key performance metrics, managing product budgets, mentoring product teams, and orchestrating alignment with regional and global executive leadership.
- Defining key performance metrics to evaluate product success and drive iterative enhancements
- Managing product budgets and delivering initiatives within defined financial constraints
- Leading and mentoring a team of product owners and associate product managers
- Orchestrating alignment with regional and global executive leadership
- Championing a product-led growth (PLG) framework
- Establishing robust product governance and prioritization models
- Spearheading development of tailored e-commerce solutions
- Integrating advanced technologies including AI/ML and APIs
- Ensuring regulatory compliance and strengthening data security practices
- Collaborating with cross-functional teams across marketing, sales, and technology
- Designing and implementing secure, scalable API solutions using Kong, Apigee, AWS API Gateway, and MuleSoft
- Increased e-commerce conversion rates by 12–18% over 4–6 months through AI/ML-driven personalization
- Reduced API average latency by 30–40% and improved platform availability to 99.9–99.95%
- Delivered $2M in cumulative cost savings by retiring legacy middleware
- Accelerated feature delivery velocity by 35%
Product Manager & Product Owner at Diageo (2019-02 – 2023-01)
Led cross-functional teams to design and launch innovative products, established user feedback mechanisms, managed consumer campaigns and sweepstakes, and contributed to strategic M&A initiatives.
- Led cross-functional teams to design and launch innovative products
- Increasing market share and competitive positioning
- Established structured user feedback mechanisms
- Managed consumer campaigns and sweepstakes
- Ensured strict adherence to data governance and legal compliance standards
- Partnered with key stakeholders to define project requirements
- Redesigned products and supporting materials to improve cost efficiency
- Engaged external consultants to implement best practices in vendor management
- Evaluated design proposals to ensure alignment with product specifications
- Contributed to strategic initiatives related to mergers and acquisitions (M&A)
Technical Lead at Infosys (2014-12 – 2019-02)
Planned and communicated project timelines, supervised contractors, managed system installations, led technical projects, and conducted troubleshooting to resolve technical issues.
- Planned and communicated project timelines
- Ensuring timely delivery of all project milestones
- Supervised contractors to maintain adherence to schedules
- Managed system installations, minimizing operational disruption
- Led technical projects by driving process improvements
- Implemented effective change management practices
- Negotiated project scope and deliverables with stakeholders
- Conducted targeted troubleshooting to resolve technical issues
- Reduced system downtime
Senior Software Engineer at AAAR Inc. (2010-01 – 2014-12)
Designed and implemented new software applications, collaborated with engineering teams, executed software testing, and established standard processes for software testing and validation.
- Designed and implemented new software applications
- Improving organizational productivity and enhancing client satisfaction
- Collaborated with engineering teams to identify and resolve interface-related issues
- Ensuring seamless system integration
- Executed software testing in accordance with standardized procedures
- Analyzing results to generate actionable insights
- Established and documented standard processes for software testing and validation
- Ensured quality and consistency
Software Engineer at Tata CMC (2008-09 – 2009-07)
Delivered comprehensive documentation for software development projects, performed unit and integration testing, and prepared technical documentation in alignment with regulatory requirements.
- Delivered comprehensive documentation for software development projects
- Improving team understanding and ensuring project continuity
- Performed unit and integration testing
- Documented results to support subsequent development and deployment phases
- Prepared technical documentation in alignment with customs and insurance requirements
- Ensuring regulatory compliance
