Surg Nam

Accomplished and growth-focused Retail Store Manager with over 13 years of experience directing store operations, P&L management, inventory controls, and cross-functional team leadership across leading national and international fast-fashion retail brands in India, Dubai, and Singapore. Proven track record at V-Mart Retail in driving dynamic sales velocity, optimizing stock replenishment, ensuring high audit compliance, and elevating the overall customer shopping experience.

Store Manager - V-Mart Retail Limited - Siddharthnagar, U.P., India

(2025-12 - 2026-07)

Successfully managed end-to-end store operations, ensuring absolute alignment with corporate revenue, growth, and profitability objectives.

• Led a large cross-functional store team, conducted performance reviews, and ensured strict compliance with company policies, statutory standards, and safety regulations.
• Oversaw inventory management, commercial audits, and replenishment workflows, significantly optimizing stock accuracy and minimizing shrinkage.
• Supervised key performance metrics (ATV, UPT, conversion rates) and orchestrated store layout and visual merchandising schemes to maximize sales per square foot.

Store Manager - Trent Limited (Zudio) - Gurugram, Haryana, India

(2025-07 - 2025-12)

Directed retail operations for a high-footfall fast-fashion store format, focusing on dynamic stock velocity, daily sales targets, and strategic visual merchandising to enhance average basket size.

• Managed manpower scheduling, floor staff recruitment, performance appraisals, and localized promotional execution.

Store Manager - Reliance Retail Limited (Trends) - Khalilabad, U.P., India

(2022-05 - 2025-07)

Delivered sustained year-over-year revenue growth over a tenure of more than 3 years; supervised commercial, operational, and safety audits with top ratings.

• Managed customer experience protocols, handled local marketing campaigns, and built robust localized vendor relations.

Store Manager (International Assignment) - Mantt General Trading - Dubai, UAE

(2016-02 - 2019-12)

Managed daily store operations in a diverse, highly competitive international market, tailoring product mixes and executing global supply chain workflows.

Management Trainee to Assistant Manager - Dairy Farm International (Cold Storage Pte Ltd) - Singapore

(2012-08 - 2015-12)

Mastered international retail workflows, large-scale automated replenishment systems, global quality standards, and rigorous Standard Operating Procedures (SOPs).

B.Tech - Computer Science & Engineering - Lovely Professional University (LPU) (2012)