Surinder Sandhu

Travel Sales Consultant

Gurgaon, Gurgaon districtMember since September 26, 2025

International Travel Sales & Customer SupportInbound & Outbound Voice ProcessCustomer Service & Customer SupportHoliday & Travel Itinerary PlanningSales Conversion & Upselling TechniquesObjection Handling & RetentionAmadeusTicketing, Reservation & Queue ManagementIssue Resolution & Escalation HandlingSalesforceTrip proMaking Reservation, Exchange, Refunds and Cancellation

About

Travel Sales Consultant with 8+ years of experience in international travel sales, customer service, and GDS operations (Amadeus). Proven expertise in handling inbound/outbound sales calls, global customer queries, objection handling, and conversion-driven sales. Skilled in delivering high-quality customer experience while achieving sales targets in fast-paced BPO environments and Online Travel agency Expertise (OTA).

Experience

Senior Travel Sales Consultant - Social Web Catalyst Technologies Pvt. Ltd. - New Delhi

(2023-11 - 2026-04)

Handled inbound and outbound sales calls, emails, and chat support for international customers (PPC campaigns).
Managed end-to-end travel bookings including flights, hotels, and sightseeing arrangements.
Promoted and sold international travel itineraries (US/UK/WORLDWIDE customers) based on customer requirements, budget, and preferences.

Senior Travel Sales Consultant - Om Prime Technology Pvt. Ltd. - Gurgaon

(2022-09 - 2023-06)

Managed high-volume inbound and outbound international sales calls.
Used CMS systems for lead tracking, follow-ups, and conversion management.
Handled customer objections, pricing concerns, and provided suitable travel solutions to increase conversion rate.
Ensured smooth operational support for international travel requests and revenue processes.
Handled end-to-end travel bookings including flights, hotels, Travel Insurance.
Achieved high customer satisfaction through effective query resolution and service excellence.

Sr. Executive – Revenue / Operations - Meta Minds Technologies Pvt. Ltd. - Gurgaon

(2018-06 - 2022-01)

Performed airline reservations, ticketing, and queue management using Amadeus GDS.
Coordinated with airlines for inventory management and fare updates.
Supported operational revenue functions and booking accuracy improvement.
Managed ticket cancellations, exchanges, seat assignments, and baggage services.
Handled customer objections related to pricing, availability, and itinerary changes.
Maintained accuracy in PNR creation, modifications, and ticketing workflows.
Utilized CRM tools for lead tracking, follow-ups, and conversion management.

Process Associate – Hotels.com - Expedia (InterGlobe Technologies Pvt. Ltd.) - Gurgaon

(2016-04 - 2018-01)

Handled hotel booking inquiries and customer support operations.
Assisted customers with reservations, modifications, and cancellations.
Coordinated with vendors and internal teams for smooth booking operations.
Ensured high customer satisfaction through effective communication and resolution of travel-related queries.
Ensured smooth operational support for international travel requests and revenue processes.