Surya B

IT Support Engineer with 3+ years of hands-on experience monitoring production and staging environments for a global SaaS company, including alert triage, infrastructure health checks, and incident investigation. Familiar with application and infrastructure monitoring using Kibana, Dynatrace, Grafana, Datadog, and AppDynamics. Actively transitioning into cybersecurity through self-directed study and home lab practice — including SIEM deployment (Splunk, Microsoft Sentinel, Wazuh), SOAR automation, and MITRE ATT&CK-mapped detection engineering.

EC-Council CSA certified. Seeking an entry-level SOC Analyst role to apply both my operational monitoring foundation and security skill development.

IT Support Engineer L2 at Wolters Kluwer (2023-01 – Present)

Monitoring production and staging SaaS applications and infrastructure for a global software company.

Responsibilities span application health, infrastructure alerts, and cross-team incident coordination.

• Monitored application and infrastructure alerts across production and staging environments using Dynatrace, AppDynamics, Grafana, Kibana, and Datadog — tracking SLA adherence and synthetic alert status around the clock.
• Investigated alert triggers to identify root causes (application errors, server resource spikes, failed synthetic checks), documented findings, and routed incidents to the appropriate engineering or DevOps team via ServiceNow.
• Handled a DDoS-related security incident: identified suspicious IP traffic patterns, validated whether source IPs were legitimate users or attack traffic, and escalated the confirmed incident to the security team with a structured summary.
• Maintained accurate incident and change records in ServiceNow and Jira, supporting audit readiness and post-incident review processes.
• Collaborated with Operations and DevOps teams during incident bridges, communicating clearly on alert context, investigation findings, and resolution status.
• Monitored an Azure-hosted AI summarisation service for availability and functionality, using Kibana logs to investigate failures and restore normal operation within SLA.

Master of Computer Applications in Computer Applications – SRM University (2024 – 2026)

B.Sc. in Computer Science – Sathyabama University (2019 – 2022)