Surya Krishnan

Dedicated and detail oriented IT Desktop Support professional with learning experience in troubleshooting hardware software and network issue. Skilled in providing technical support to end users, installing and configuring computer systems maintaining IT assets and ensuring smooth day to day operations. Strong problem solving abilities excellent communication skills and a commitment to delivering high quality customer support.

Capable of diagnosing and resolving technical issues efficiently while ensuring excellent customer service with eager dynamic IT support. Skilled in installing configuring and maintaining desktops proficient in windows administration active directory, microsoft 365 end user technical support. Committed to delivering reliable IT support and ensuring seamless business operations.

Desktop Support Responsibilities

Provided technical support to end users for hardware software and network related issues.

• Installed configured and maintained desktops laptops printers and peripheral devices.
• Resolved IT support tickets within SLA timelines and documented solutions in the ticketing system.
• Performed system upgrades, software deployments and routine maintanance activities.

Analytical and Problem Solving Mindset

Developed logical thinking and troubleshooting abilities, contributing innovative solutions to complex technical challenges.

• Good at understanding patterns, analyzing information, and suggesting new ideas.

B.Sc. - Computer Science - Theni College Of Arts & Science (2021-01 - 2024-12)

Diploma - Cloud Computing - G-TEC Computer Education (2025-10)