Surya Prakash

Results-driven professional with experience in data analysis, team leadership, and collections operations. Proven ability to manage teams, analyzes performance data, generate MIS reports, and achieve organizational targets. Strong skills in process improvement, performance monitoring, and stakeholder coordination, with adaptability to new systems and workflows.

Senior Data Annotator – Data Annotation and labeling (AI Tool) at Clutter Bot Private Limited (2023-07 – Present)

• Tracked performance metrics, enabling data-driven decisions for project optimization.
• Analyzed operational data and prepared detailed reports, enhancing decision-making for senior management.
• Assigned tasks to team members and monitored progress, ensuring timely project completion.
• Guided junior associates on complex tasks and reporting activities.
• Utilized CVAT, V6, and V7 tools for project management.
• Maintained and updated daily records in Google Sheets and Excel.
• Shared daily and weekly reports with managers.

Team Leader – Collections at Fusion BPO Services Pvt. Ltd. (2021-12 – 2023-06)

• Led a team of 20+ collection executives to achieve monthly targets.
• Managed team dynamics to reduce shrinkage and attrition rates effectively.
• Maintained team rosters, attendance, and productivity reports.
• Evaluated daily performance metrics to ensure adherence to company standards.
• Conducted team meetings, training, and grooming sessions.
• Performed daily audits to ensure quality and compliance.
• Achieved Star Team Leader recognition for consistently meeting targets and enhancing training programs for other teams.

Senior Team Leader – Collections at Kufi Consultancy (PC Financial Pvt. Ltd.) (2019-06 – 2021-12)

• Led team of 21 collection executives, achieving targets consistently.
• Successfully achieved targets while working from home during lockdown.
• Monitored performance to reduce team attrition and shrinkage.
• Conducted regular team meetings and training sessions.
• Compiled daily productivity and attendance reports to track team performance.

Bachelor of Arts in B.A. – Maharaja Ganga Singh University Bikaner (2018)