Management Trainee - Genpact
(2024-08)
Reworld team handling calls for Netsuite and People soft accounts. Worked for US region.
- Inbound & outbound calls for US customers
- Worked for Disputes & DMS accounts which should be worked on TAT time
- Credit to be applied as per the customers request through the application request from the customer
- Worked on PTP and reached targets as per the client needs
- Working on bad debts disputes & worked on dunning letters whenever required
- Allocated payments with cash app team on monthly basis
- Worked on deductions and reduced the targets
Senior AR Specialist - DHL Freight Forwarding
(2023-06 - 2023-08)
Worked for Air, Ocean, Transport, Shipping & Railway process. International caller for US.
- Worked on daily action list and customers to follow up accounts
- Worked on dispute cases on daily basis which is aged and pending for months & years
- Worked on RG, NT, PT, OP and invoice payments
- Clearing the unapplied cash which is for RG payments and OP which the invoice paid on excess and NT – Non traceable amounts which we must research for the invoice and apply for payments
- PT – Invoice paid for different reasons due to incorrect payments
- Focusing on clients updates on daily basis
- Clearing KYP's and achieving the PD targets on monthly basis
Senior AR Analyst - Maersk Line Private Limited
(2022-09 - 2022-11)
Worked for Shipping & Logistics transportation process. International caller for US.
- Monitoring coworkers emails & calls
- Handling clients calls and weekly calls
- Working on credit debits and ageing reports
- Worked on pending Get paid queues calls inbound & outbound calls sending emails to customer for uncollectable outstanding debts
- Worked on aged & bucket wise accounts
- Month end activities to prioritize for RG unapplied cash NT non traceable amount PT paid twice accounts
- OP overpayment accounts
- Working on target-based accounts on monthly basis
SME AP specialist (Accounts Payable) - IQ Backoffice
(2019-04 - 2020-08)
Accounts Payable Specialist dedicated to ensuring all bills are paid on time. Proven ability to complete booking and tax preparation tasks that will be used by accountants and other specialists to analyze business operations.
- Worked on SAP oracle read soft invoices nearly 2000 invoices per day
- Setting the batches and pulling out the reports from SAP and updating the sheet and checking for the PO matches
- If the invoice is PO we have invoice is pre-approved, whereas non-PO invoices for expenses like utilities or food and travel reimbursement are more time-consuming to process
- For PO invoices we must check for the PO sent by the buyers to vendors with the intention to track and control the purchasing process
SME Accounts Receivable Caller - Accenture Private Solution Limited - Chennai
(2012-01 - 2018-11)
- Perform data entry and research in various systems and tracking tools
- Apply knowledge of process and related systems to assist in identifying, assessing, and resolving issues/problems
- Playing a role of information processing specialist in which we will pull the work from onshore and complete the transactions as per the instructions provided by the Client
- Assess and resolve non-standard and standard issues or problems
- Seek advice and escalate issues when faced with tasks/problems out-side the scope of the work
- Proactive approach towards dealing with Clients
- End to End understanding of the process
- Follow Client procedures to achieve agreed term goals
- Clear all unprocessed/suspense account invoices as required
- Preparing and updating the process documentation and reviewing them on regular basis
- Interact with clients at all levels of the Client's Organization
- AR follow up for clearance of Past due invoices
- Escalate problem accounts with major Customer
- Experience in Collections work, Customer & Sales, Query Management
- I have always excelled at delivering highest levels of quality, regulatory adherence, and an enriching Customer experience
- In Collections we used to Release the orders based on 1 the Ledger's payment history
- Collecting Payments which is overdue and identifying issues
- We do immediate response to agent's calls and emails
- I have experience as a Accounts Receivable Collection Specialist for a global company handling a team
- Accounts receivable main responsibility allocation the cash
- A cash applications specialist works under the supervision of a senior professional, recording client payments and ensuring that payments are accurate
- The specialist also communicates with customers and resolves conflicts
