Senior System Engineer
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I am a Microsoft Dynamics 365 CRM & Power Platform Developer with 4 years of experience designing and delivering enterprise-grade CRM solutions. Skilled in Plugins, Power Apps, Power Automate, and Azure DevOps, I have successfully implemented scalable solutions for global clients at Infosys. With 7 Microsoft certifications, including PL-400 and PL-200, I combine technical depth in JavaScript, TypeScript, and C# with strong problem-solving and client collaboration skills.
My goal is to leverage both technical expertise and creative problem-solving to drive impactful digital transformation projects.
Infosys Limited – Senior Systems Engineer (CRM Developer)
June 2022 – Present
Delivered end-to-end Dynamics 365 CE solutions for Sales & Customer Service modules.
Designed and developed Model-Driven Apps, Canvas Apps, and Custom Pages using PCF controls.
Built Plugins (C# .NET) and Actions to enforce business logic and automate enterprise processes.
Developed Power Automate flows for approvals, notifications, and cross-system data sync.
Implemented client-side scripting (JavaScript/TypeScript) to enhance user experience.
Configured Dataverse entities, security roles, and dashboards for role-based access.
Managed CI/CD pipelines and Agile collaboration using Azure DevOps.
Authored technical documentation and provided post-go-live support.
Analog Devices – Technical Support Engineer
Customized CRM solutions (entities, forms, dashboards, workflows) to meet business needs.
Automated processes with business rules, custom actions, and Power Automate integrations.
Administered security roles and user access for compliance and governance.
Resolved CRM issues via ServiceNow tickets, including system job failures and email errors.
Documented configurations and process changes for knowledge transfer and maintenance.
Bachelor of Technology (B.Tech)
Prakasam Engineering College, Kandukur
