Assistant Store Manager at Blinkit – Blink Commerce Pvt Ltd (A Zomato Entity) (2024-01 – Present)
Directed end-to-end daily shift operations for a 3,000+ orders/day dark store with manpower planning, zone-wise task allocation, real-time floor supervision, and structured shift handover across a 50-member team.
- Directed end-to-end daily shift operations for a 3,000+ orders/day dark store — manpower planning, zone-wise task allocation, real-time floor supervision, and structured shift handover across a 50-member team, sustaining zero operational disruption across 400+ consecutive shifts.
- Achieved and maintained 98%+ inventory accuracy across 4,000+ SKUs by engineering a daily bin-level cycle count system and variance tracking dashboard in MS Excel and Zoho, enabling root-cause resolution of every discrepancy at source.
- Drove 100% audit compliance and SOP adherence by conducting weekly pre-audit walkthroughs and training all 50 team members on compliance protocols — maintaining zero critical observations across all internal and external audits.
- Eliminated peak-hour stockouts by building a proactive vendor replenishment cadence and coordinating with delivery partners on demand forecasting, ensuring uninterrupted fulfillment during 3x surge periods.
- Built and submitted daily MIS reports and inventory variance summaries via Zoho and Slack; trend analysis drove process fixes that reduced daily discrepancy rate by 40%.
Shift Incharge at Amazon Fulfilment Centre (Amazon Development Centre India Pvt. Ltd.) (2021-01 – 2023-12)
Led complete shift operations for a high-volume Amazon FC with daily manpower planning, zone-level task allocation, real-time productivity tracking, and end-of-shift handover documentation for a team of 25–30 associates.
- Led complete shift operations for a high-volume Amazon FC — daily manpower planning, zone-level task allocation, real-time productivity tracking, and end-of-shift handover documentation for a team of 25–30 associates.
- Managed end-to-end inbound and outbound workflows — receiving, put-away, pick & pack, and stock reconciliation — maintaining consistently high inventory accuracy and 100% on-time dispatch performance across all shifts.
- Achieved zero safety incidents throughout 3-year tenure by enforcing Amazon operational standards, conducting regular toolbox safety briefings, and maintaining a proactive hazard-identification culture on the floor.
- Monitored real-time shift productivity dashboards, resolved operational bottlenecks proactively, and ensured 100% on-time dispatch including peak festive seasons with 2x normal order volume.
