Susan Mary Joseph

Self-motivated Revenue Cycle Management (RCM) – Junior Manager offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail oriented in Medical Billing and Account Receivable concepts of US Healthcare industry.

Junior Manager - PhyCARE Services India Pvt. Ltd. - Hyderabad, India

(2009-09)

• Hands-on experience with client handling and building a positive rapport with client for smooth transition.
• Overseeing timely delivery of assigned task which requires strong knowledge in end-to-end RCM.
• Supporting and training billing staff, addressing their concerns, and providing guidance on any billing issues.
• Reviewing and approving billing adjustments and corrections by ensuring compliance with internal policies and guidelines.
• Preparing and analysing billing reports to identify areas for improvement.
• Working to resolve claim denials, following-up with payers and ensuring timely re-submission of corrected claims.
• Ensuring accurate and up-to-date billing records and documentation.
• Overseeing processing of payments and reconciliation of accounts to ensure accurate financial reporting.
• Ensuring compliance including HIPAA and other healthcare billing guidelines.
• Identifying and implementing process improvements to streamline billing workflows and enhance efficiency.
• Client Communication: Addressing client concerns, providing explanations for billing issues, and ensuring client satisfaction.
• Creating reports to update company on team's progress.
• Monitoring team member's participation in day to day activities.
• Listening to team member's feedback.
• Ensuring monthly invoicing details of the projects are sent on time to the Accounts department(Client Invoicing)
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Motivating team members to achieve peak productivity and performance.
• Working with Higher authorities to establish goals and see that the goals are being met
• Taking performance review of the team members at regular intervals.
• Preparing physician's monthly accounting reports of their receivables
• Preparing monthly, quarterly and annual financial summaries of revenue and billing information for Client review.
• Responsible for Weekly Financial Reports, Monthly Production Reports, Monthly Invoicing & Statistical Analysis Report and Year-End Reports.

Master of Commerce - Business Administration - Osmania University (1996-06 - 1999-04)

Bachelor of Commerce - Accounting - Osmania University (1993-06 - 1996-05)