Susan Simon

A highly seasoned HR professional with 12+ years of experience in strategic talent acquisition and comprehensive HR operations. Expert in leading full-cycle recruitment for IT and engineering roles, and proven in managing complex compliance, compensation, and employee relations. Successfully directed HR operations for 400+ employees while leading and mentoring a 16-member HR & Admin team. Possesses strong leadership, communication skills, and an MBA in HR and Finance

Senior Manager - HR & Admin - Ospyn Technologies Limited - Trivandrum

(2018-01)

IT Industry - Content Service Platform Vendor. Total exp: 8 years

• Leadership & Strategy: Lead end-to-end HR operations for a corporate office of 400+ employees, managing and mentoring a 16-member HR & Admin team
• Stakeholder Management: Reported directly to top management, including the CEO, CFO, and COO
• Talent Acquisition & Onboarding: Managed the full recruitment life-cycle, from manpower requisition and job description development to sourcing, screening, offer management, and background verification. Implemented effective induction and probation review processes
• Staff Augmentation: Managed staff augmentation, coordinating resource requirements, client approvals, deployment, and performance monitoring
• Core HR Processes (Probation & Exit): Defined probation, monitored performance, issued confirmations, and handled all Exit Formalities (resignations/terminations, knowledge transfer, asset recovery, final settlements)
• Compensation & Benefits: Oversaw payroll processing, full & final settlements, and managed enrollment/claims for corporate health and group accident policies
• Policy & Compliance: Formulated, implemented, and continuously reviewed HR policies. Ensured strict compliance with all labor laws (PF, ESIC, LWF, Professional Tax, TDS, Gratuity) and successfully handled registrations, renewals, and ISO audits
• Performance & Development: Managed the complete appraisal cycle, identified organizational training needs, implemented programs, and tracked effectiveness
• Administered employee rewards and recognition programs (Star of the Quarter, Employee of the Year, etc.)
• Employee Relations & Engagement: Successfully addressed employee grievances, fostered a positive work environment, and organized major engagement programs (Annual Day, Onam, Christmas, TechTalks)
• Administration: Managed comprehensive office operations, including facilities, logistics, travel coordination, AMCs, and VISA coordination

HR (General) / Admin Executive - C World Holidays India Pvt. Ltd. - Trivandrum

(2012-02 - 2014-02)

Travel/Tourism Industry. Total exp: 2 years

• Multi-site Management: Managed HR and Administration operations for the head office (Trivandrum) and a branch (Cochin), overseeing 10–15 employees
• HR Execution: Executed end-to-end HR functions, including recruitment, onboarding, payroll, salary fixation, orientation programs, performance tracking, appraisals, and exit formalities
• Statutory Compliance: Maintained employee compliance with company rules and managed statutory records and remittances, including PF, Professional Tax, and Shops & Establishment registration
• Reporting & Motivation: Prepared MIS reports and monitored sales/operations team targets to motivate employee performance
• Database Management: Maintained comprehensive databases for employees, customers, and statutory records

Asst. Placement Officer / Management Faculty - R K Institute Of Management And Computer Science - Bangalore

(2008-11 - 2009-11)

Education Sector. Total exp: 1 year

• Career Development: Prepared students for employment by conducting career programs, seminars, group discussions, and mock interviews
• Academic: Taught Human Resource Management (HRM) and Accounting to management students
• Liaison & Documentation: Coordinated the Placement Committee, liaised with hiring organizations and prepared documentation for AICTE accreditations

Front/Back Office/Admin - Geojit Financial Services Ltd. - Chennai

(2007-06 - 2008-06)

Financial Services - Stock Broking. Total exp: 1 year

• Customer Service: Handled customer inquiries related to account opening, closing, maintenance, and online account setup. Acted as a liaison between customers and IPO, Insurance, and Mutual Funds Distributors
• Administrative Support: Maintained sophisticated and manual staff and client databases, including attendance registers, leave cards, and pay slips. Managed daily petty cash and bank remittances
• Reporting: Tracked staff performance and reported to Senior HR at the Head Office

MBA - HR & Finance - Sathyabama University, Chennai (2005 - 2007)

B.COM - Accounts & Taxation - Kerala University (2002 - 2005)