Susant Nayak
Technician
About
Authorized dealer of Ashok Leyland
Experience
Technician - M/s. Shree Radhe commercial Pvt.Ltd - Raigargh, Chhattisgarh
(2003-08 - 2007-11)
Authorized dealer of Ashok Leyland
Service Advisor - M/s. Shriram Motor Works Pvt.Ltd - Raigargh, Chhattisgarh
(2007-11 - 2011-10)
Authorized dealer of MAN Force Trucks Pvt Ltd
Service Manager - M/s. Utkal Automobiles Ltd. - Odisha region
(2011-10 - 2013-09)
Authorized dealer of MAN Trucks India P.Ltd.
- To attain customer's complaint and rectify their problem
- Customer Satisfaction, Diagnostic & Quality of service
- Provide customers on site timely service
- Managing man power in dealer and site
- Improving dealer infrastructure
- Drive sale of Extended Warranty and Accessories during service
- Planning parts inventory at dealerships and achieve Parts sales as per targets
- Monitoring and ensuring timely closing of open / hold / breakdown job cards
- Timely approvals / liability / payments from insurance company in case of accident repairs
- Defining the targets in terms of number of job cards, parts business, labour revenue generation, workshop daily planning and service promotional activities
- Workshop daily planning and service promotional activities
- Warranty Settlement & increasing self-certifications
- Interact with our customer regarding their vehicles
Maintenance Manager - M/s Avatar & Company - Raigarh, Chhattisgarh
(2013-10 - 2015-11)
Leading contractor under Jindal Power ltd. Coal mines, looking after fleet of Man & Volvo Trucks
- Major activity incorporated to minimize down time
- Daily Preventive maintenance attains
- Query with all Drivers on vehicles Health
- Training to Drivers on routine check-ups & safety
- Manage spare availability at site for Inventory & Breakdown vehicles
Service Manager - Birendra motors - Odisha
(2015-12 - 2021-06)
Authorized dealer of MAN Trucks India P. Ltd
- To attain customer's complaint and rectify their problem
- Customer Satisfaction, Diagnostic & Quality of service
- Provide customers on site timely service
- Managing man power in dealer and site
- Improving dealer infrastructure
- Drive sale of Extended Warranty and Accessories during service
- Planning parts inventory at dealerships and achieve Parts sales as per targets
- Monitoring and ensuring timely closing of open / hold / breakdown job cards
- Timely approvals / liability / payments from insurance company in case of accident repairs
- Defining the targets in terms of number of job cards, parts business, labour revenue generation, workshop daily planning and service promotional activities
- Workshop daily planning and service promotional activities
- Warranty Settlement & increasing self-certifications
- Interact with our customer regarding their vehicles
Project Head - M/s Ashirbad Earth Movers Pvt Ltd - Koira
(2021-07 - 2023-01)
Leading Contactor under M/s Rungta Sons pvt.ltd Iron & Bauxite mines
Sales and service Manager - M/s Lotus sales and service
(2023-02)
Authorized dealer of FORCE MOTORS
Education
Diploma - Mechanical engineer - Council of Higher Secondary Education in Orissa
