Sushant Panchal

COMMUNITY ASSOCIATE

Noida, Gautam Buddha NagarMember since January 13, 2026

Ability to work in odd timings and for long hoursOperations handlingResilientConvincing skillsCommunicationMaking connections (good relations) for repeat businessGroomingSituation handling

About

Individual with more than 5 years of experience in the facility management and hospitality industry with a focus on promoting workplace facilities, customer relations, exceptional service, and achieving operational and sales targets. Team builder and problem solver, avid multitasker with a proven track record in providing effective solutions that contribute to the company's long-term success.

Experience

COMMUNITY ASSOCIATE - IWG plc (International Workplace Group plc) Formerly "Regus"

(2022-08)

Managing and overseeing workplace facilities provided to MNCs.
Ensuring security, housekeeping, and pantry teams are well-groomed, professionally dressed, and equipped to perform their duties effectively.
Ensure readiness of the entire center, including appropriate temperature, cleanliness, clearfire exits and professional presentation at all times.
Overseeing daily housekeeping operations and ensuring all areas (meeting rooms, reception, washrooms, etc.) are well-maintained
Ensuring pantry and housekeeping supplies are maintained at parstock levels and are always readily available to support daily operations.
Monitoring pantry supplies and coordinating with vendors to maintain stock and service quality.
Coordinating with landlords and building management for facility-related matters, repairs, and compliance issues
Building strong relationships and acting as first point of contact for all clients and visitors providing a professional and friendly service
The clients whose invoices are due and ensure that their invoices are sent on the day they are sent.
Making sure the payments are allocated under their account with proper TDS booking.
Resolving certain accounts that remain unreconciled, even after reviewing the Statement of Accounts (SOA).
Conducting mock drills in coordination with the building management.
Responsible for addressing customer queries & resolving issues
Contributing to overall revenue by identifying sales opportunities and actively upselling/cross selling services
Assist in the organization and implementation of community events.

LEAD GENERATION ASSOCIATE - DREAMBIG IT SOLUTIONS PVT. LTD.

(2021-08 - 2022-04)

Reaching out to the corporate employees from APAC countries middle east and US, UK and selling companies product (ed tech courses related to cyber security).
Using social media to find hot leads
Working on the company's previous data and old clients.

SALES COORDINATOR (CORPORATE) - RADISSON GROUP

(2019-11 - 2020-09)

Reaching out to the corporation and representing our hotel.
Explaining our best deals for rooms, banquets and sometimes restaurants as well.
Making calls to new corporate clients to fix appointments.
Show rounds and recce of our venue.
Looking after the function from the beginning of the event till it is concluded with the coordination of other major departments of the hotel.
Dealing with sudden walk-in clients.

GUEST COORDINATOR - INDIA TOURIST HELP DESK

(2018-08 - 2019-08)

Understanding the requirements of the guest through phone calls and one on one meetings
Taking feedback from guests
Promoting the brand through social platform
Marketing the brand through canopied exhibitions in malls and multiplexes.

SALES EXECUTIVE - India Tourism Development Corporation

(2017-07 - 2018-07)

Have also handled VIP functions of dignitaries such as the honorable Prime Minister and Vice president of India

Attending phone calls, briefing potential customers about banquet details as per their requirement
Overseeing banquet arrangements, rooms, menus, memo to ensure comfort and wellbeing of guests
Interacting with housekeeping department regarding dusting, laundry, carpet checks/shampooing, brasso, cleanliness of the toilet
To ensure furnishing, lobby, linens, restrooms, etc are clean and in good shape for customer satisfaction
Coordinating with F&B service to insure adequate food/liquor arrangements/availability of bartenders and proper service in the banquet
Dealing with trained supervisors and stewards
Check and get crockery issued from the store as per the demand
Outsourcing certain services such as decoration/DJ/lightning
Creating monthly and yearly occupancy reports
Prepare and monitor banquet's budget

TRAINEE - COUNTRY INN & SUITES, SAHIBABAD

(2013-12 - 2014-04)

Assisted various departments – kitchen, HR, F&B services, banquet sales and housekeeping