COMMUNITY ASSOCIATE - IWG plc (International Workplace Group plc) Formerly "Regus"
(2022-08)
- Managing and overseeing workplace facilities provided to MNCs.
- Ensuring security, housekeeping, and pantry teams are well-groomed, professionally dressed, and equipped to perform their duties effectively.
- Ensure readiness of the entire center, including appropriate temperature, cleanliness, clearfire exits and professional presentation at all times.
- Overseeing daily housekeeping operations and ensuring all areas (meeting rooms, reception, washrooms, etc.) are well-maintained
- Ensuring pantry and housekeeping supplies are maintained at parstock levels and are always readily available to support daily operations.
- Monitoring pantry supplies and coordinating with vendors to maintain stock and service quality.
- Coordinating with landlords and building management for facility-related matters, repairs, and compliance issues
- Building strong relationships and acting as first point of contact for all clients and visitors providing a professional and friendly service
- The clients whose invoices are due and ensure that their invoices are sent on the day they are sent.
- Making sure the payments are allocated under their account with proper TDS booking.
- Resolving certain accounts that remain unreconciled, even after reviewing the Statement of Accounts (SOA).
- Conducting mock drills in coordination with the building management.
- Responsible for addressing customer queries & resolving issues
- Contributing to overall revenue by identifying sales opportunities and actively upselling/cross selling services
- Assist in the organization and implementation of community events.
LEAD GENERATION ASSOCIATE - DREAMBIG IT SOLUTIONS PVT. LTD.
(2021-08 - 2022-04)
- Reaching out to the corporate employees from APAC countries middle east and US, UK and selling companies product (ed tech courses related to cyber security).
- Using social media to find hot leads
- Working on the company's previous data and old clients.
SALES COORDINATOR (CORPORATE) - RADISSON GROUP
(2019-11 - 2020-09)
- Reaching out to the corporation and representing our hotel.
- Explaining our best deals for rooms, banquets and sometimes restaurants as well.
- Making calls to new corporate clients to fix appointments.
- Show rounds and recce of our venue.
- Looking after the function from the beginning of the event till it is concluded with the coordination of other major departments of the hotel.
- Dealing with sudden walk-in clients.
GUEST COORDINATOR - INDIA TOURIST HELP DESK
(2018-08 - 2019-08)
- Understanding the requirements of the guest through phone calls and one on one meetings
- Taking feedback from guests
- Promoting the brand through social platform
- Marketing the brand through canopied exhibitions in malls and multiplexes.
SALES EXECUTIVE - India Tourism Development Corporation
(2017-07 - 2018-07)
Have also handled VIP functions of dignitaries such as the honorable Prime Minister and Vice president of India
- Attending phone calls, briefing potential customers about banquet details as per their requirement
- Overseeing banquet arrangements, rooms, menus, memo to ensure comfort and wellbeing of guests
- Interacting with housekeeping department regarding dusting, laundry, carpet checks/shampooing, brasso, cleanliness of the toilet
- To ensure furnishing, lobby, linens, restrooms, etc are clean and in good shape for customer satisfaction
- Coordinating with F&B service to insure adequate food/liquor arrangements/availability of bartenders and proper service in the banquet
- Dealing with trained supervisors and stewards
- Check and get crockery issued from the store as per the demand
- Outsourcing certain services such as decoration/DJ/lightning
- Creating monthly and yearly occupancy reports
- Prepare and monitor banquet's budget
TRAINEE - COUNTRY INN & SUITES, SAHIBABAD
(2013-12 - 2014-04)
Assisted various departments – kitchen, HR, F&B services, banquet sales and housekeeping
