Sushant Srivastava

Experienced IT Support Specialist with over 3 years of hands-on experience in providing technical support to end-users in various industries. Skilled in troubleshooting hardware/software issues, maintaining IT systems, and providing efficient solutions to optimize performance. Strong communicator with the ability to explain technical concepts to non-technical users. Dedicated to maintaining seamless IT operations and enhancing user satisfaction.

• Provide daily technical support for 100+ employees, including troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Provided end-to-end IT support to users, resolving over 95% of technical issues within SLA.
• Maintained and upgraded IT systems, reducing downtime by 20% through proactive monitoring.
• Responded to user inquiries, providing technical support for desktop, server, and network issues via phone, email, and remote desktop tools.
• Installed and configured new software and hardware, including printers, workstations, and peripheral devices.
• Installation and Configuration of software inside the ODC as per client policies.
• Created Excel-based reports and dashboards for monitoring IT performance metrics.
• Perform regular system updates, software installations, and virus protection scans to maintain network security.
• Configure, deploy, and maintain user workstations, ensuring seamless hardware/software integration and compliance with company standards.
• Responsible for providing IT assistance to hardware and software installation and troubleshooting.
• Collaborated with cross-functional teams to streamline IT operations, saving 15% in response time.
• Provided end-user training on software applications and IT best practices, improving overall team efficiency.
• Collaborate with cross-functional teams to identify and implement IT improvements that enhance productivity and operational efficiency.

Kolhan University - Aug 2012 – Sep 2016

Bachelor of Technology in Electronics and Communication Engineering Jamshedpur, Jharkhand