Hotel Front Office Receptionist - Hotel Restinn surat - Surat, Gujarat
(2019-01 - 2020-02)
- Processed an average of 100 guest checkins and checkouts per day, ensuring seamless registration and departure experiences.
- Managed room inventory and allocations effectively, optimizing occupancy and revenue generation.
- Handled incoming phone calls, emails, and social media inquiries, providing accurate information and resolving issues efficiently.
Hotel Front Desk Manager - Hotel Limra Surat - Surat, Gujarat
(2020-06 - 2021-12)
- Successfully implemented a new checkin/out system that reduced customer wait times by 20%.
- Established strong relationships with guests, resolving issues and ensuring a positive experience.
- Maintained accurate records of guest information and reservations.
- Monitored security cameras and responded to security incidents.
- Processed guest payments and handled cash transactions.
- Maintained a clean and organized front desk area.
- Managed lost and found items and coordinated with housekeeping staff.
- Supported the front office team during busy periods.
- Provided excellent customer service and resolved guest concerns efficiently.
- Maintained a professional and positive attitude in all interactions.
- Provided administrative support to front office staff.
Hotel Front Desk Manager - Hotel Kanha Residency Prayagraj - Surat
(2022-02 - 2023-03)
Hotel Operation Manager - Hotel Galaxy Surat - Surat, Gujarat
(2024-05 - 2026-02)
- Handled guest complaints and resolved issues promptly and effectively, maintaining guest satisfaction.
- Developed and implemented standard operating procedures for all front office operations.
- Managed the front office budget and ensured efficient use of resources.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Managed all aspects of hotel operations, including housekeeping, front desk, maintenance, and food and beverage.
- Managed budgets and forecasted financial performance.
- Created and maintained a positive and professional work environment.
