Sushil Barai

A skilled Service Desk Specialist with strong experience in managing daily IT Service Desk activities including Incidents, Cases, Change Management, Monitoring systems, and providing critical user support via calls, emails, tickets & monitoring tools. Proficient in using ticketing tools like ServiceNow (SNOW), BMC Remedy & SysAid And monitoring tools like LogicMonitor, SolarWinds, Cisco Meraki & Vodaphone Cove, along Expert experience in Microsoft Active Directory, intermediate experience in Azure Active Directory, SAP CRM & beginner experience SAP Basis system administration and troubleshooting. Adept at working under pressure, managing high/critical-priority issues, major incidents (MIM) and consistently ensuring optimal system performance.

Currently working as an IT Engineer at Protera Technologies.

Total experience of 4 years. 3 years in a webchat process & 1 year as an IT analyst/ Service Desk analyst.

TYBCOM, SSC, HSC, MSCIT