Sushil Kumar Upadhyay

PMP Certified Senior Project Manager with 15+ years of experience leading enterprise digital transformation, SaaS implementations, cloud migration, PMO governance, Agile delivery, and global stakeholder management. Successfully managed multi-million-dollar portfolios, cross-functional teams of 280+ members, and enterprise deployments across Healthcare, Manufacturing, Telecom, Retail, and Digital Platforms. Proven expertise in Project Delivery, Program Management, Budget Management, Risk Mitigation, Vendor Management, AI-enabled solutions, Product Deployment, Scrum, Waterfall, DevOps collaboration, and executive stakeholder engagement.

Consistently delivered projects on time, within budget, and with measurable business outcomes.

Project Manager - Sodexo India services - Bengaluru, India

(2024-08 - 2026-06)

• Managed end-to-end implementation of retail technology projects, ensuring delivery within scope, budget, quality, and timelines.
• Planned, coordinated, and executed multiple retail site deployments, including POS systems, payment integrations, and enterprise application configurations.
• Led cross-functional teams comprising technical, infrastructure, operations, and vendor resources to ensure seamless project execution.
• Collaborated with client stakeholders to define project scope, implementation plans, milestones, and successful go-live strategies.
• Oversaw LAN/WAN network setup, hardware installation, system configuration, testing, and deployment across multiple client locations.
• Identified, tracked, and mitigated project risks, issues, and dependencies while ensuring compliance with organizational governance standards.
• Managed project schedules, resource allocation, status reporting, and executive dashboards to provide accurate project visibility.
• Conducted user acceptance testing (UAT), end-user training, knowledge transfer sessions, and post-implementation reviews to ensure successful adoption.
• Provided post-go-live L1, L2, and L3 support, resolving critical issues and ensuring operational stability and business continuity.
• Strengthened client relationships through proactive communication, stakeholder engagement, continuous process improvements, and successful delivery of enterprise implementation project.
• Delivered enterprise implementations for Tata Electronics, Hyundai, Narayana Health, Jindal, Vedanta, and other strategic clients.
• Deployed a digital solution serving 1,000+ employees.
• Expanded the Digital Cafeteria Solution to 35+ cafeterias within six months.
• Successfully implemented solutions across 3 major manufacturing clients.
• Led multiple POS, payment integration, and infrastructure deployment projects with 100% successful go-live.

Project Control Services Lead - Accenture Solution Private Limited - Bengaluru, India

(2019-12 - 2024-01)

• Led PMO governance and project control functions for large-scale global IT programs, ensuring alignment with organizational objectives, delivery standards, and industry best practices.
• Managed project portfolios by overseeing planning, scheduling, resource allocation, budgeting, financial tracking, and performance reporting to achieve successful project outcomes.
• Established and maintained project governance frameworks, PMO processes, KPIs, and compliance standards to improve delivery consistency, transparency, and operational excellence.
• Partnered with project managers, business stakeholders, and executive leadership to monitor project health, mitigate risks, resolve issues, and support strategic decision-making.
• Conducted project reviews, governance audits, and performance assessments, driving continuous process improvements and ensuring adherence to quality standards.
• Led cross-functional teams by providing coaching, mentoring, and operational guidance while fostering collaboration across global delivery organizations.
• Developed executive dashboards, automated MIS reports, financial models, and resource planning solutions using advanced Microsoft Excel and reporting tools.
• Managed project financials, forecasting, invoicing, baseline tracking, and change management to ensure contractual compliance and accurate financial reporting.
• Collaborated with global clients, PMOs, vendors, and delivery teams to improve operational efficiency, governance maturity, and customer satisfaction.
• Supported enterprise transformation initiatives by implementing process automation, reporting enhancements, and best practices across multiple strategic accounts.

Process Specialist - Infosys

(2012-03 - 2015-12)

Associate - Xchanging

(2009-01 - 2011-02)

Process Associate I - Avantha Business Solution

(2007-01 - 2007-11)

BCA - MCRP University (2004) Bhopal