Sushilkumar Yadav

Sales & Q2C Specialist | Renewal Management | Customer Success | Order Management.

Experienced Sales and Quote-to-Cash (Q2C) Specialist with a strong background in order management, renewal operations, and customer service. Skilled in handling end-to-end processes including quote creation, order fulfillment, and contract renewals with a customer-

first mindset. Proficient in SAP SD, with hands-on expertise in troubleshooting system issues and managing seamless workflows across departments.

Proven ability to manage contract and subscription renewals—tracking expirations, generating renewal notices, and ensuring timely follow-up to reduce churn and enhance client satisfaction.

Adept at maintaining accurate documentation, resolving billing or service issues, and ensuring compliance with internal policies and legal standards.

Experienced in tools like SAP, CCW-R, and Excel Macros, contributing to efficient quote preparation and operational delivery. A reliable team player who collaborates cross-

functionally with Sales, Customer Service, and Finance to ensure a smooth renewal and order processing experience. Skilled in identifying upselling opportunities during the renewal cycle,

helping to boost revenue and customer retention.

I am currently seeking a challenging opportunity to apply my expertise in Q2C processes,

order management, and client success in a growth-driven organization

Sales & Q2C Specialist | Renewal Management | Customer Success | Order Management.

Experienced Sales and Quote-to-Cash (Q2C) Specialist with a strong background in order management, renewal operations, and customer service. Skilled in handling end-to-end processes including quote creation, order fulfillment, and contract renewals with a customer first mindset.

B.E. in Electrical, SAP SD , Sales force, CRM,