Sushma Pv

Overall 9 years of IT experience which includes 4 years of experience in Administration, Testing the web-based applications in various ITSM modules which include ServiceNow. A Qualified goal-oriented IT Professional with good commitment, hardworking and zeal to learn new technologies and undertaking challenging tasks.

ServiceNow Admin/Testing - Kyndryl solutions - Hyderabad

(2022-12)

• Experience in ITSM, ServiceNow based applications
• Experience in testing catalog items, record producers and order guides
• Experience in testing inbound email notifications based on the conditions
• Created and tested reports and scheduled the reports
• Experience in Regression testing, integration testing using postman and Rest API explorer
• Experience in creating ATF's and tests
• Experience in creating UI policies and UI policy actions
• Good knowledge in domain separation and domain overrides
• Good knowledge in test management, created test suites, test cases and reported the tests
• Good knowledge in import set testing
• Good knowledge in documentation
• Attending sprint calls/daily status meetings and reporting daily status

ServiceNow Administrator - IBM India Pvt Ltd - Hyderabad

(2020-12 - 2022-12)

• Good hands on experience in using SNOW utilities such as UI Policies, Data Policies and Dictionary
• Worked extensively on User Administration Part like Users, Groups creation and assigning roles
• Worked on Import Sets to extract data from various other sources and field mapping for the same
• Created SLAs and participated in running SLAs and responsible for closing successfully
• Worked on various types of reports, scheduled reports as per the business requirements

Senior Associate Professional - IBM India Pvt Ltd - Hyderabad

(2016-08 - 2020-12)

• Created Email Templates as per the company requirements and then scheduled the Email notifications which will trigger in different scenarios
• Created Scheduled jobs and Scheduled generation and distribution of reports
• Worked on creation of custom and workflows using multiple activities like Approval, set values, Notifications, Switch & If conditions, Create Task, Wait for condition etc
• Good exposure in creating Catalog items, Order guides, Record producer, Variable Sets, Catalog UI policies
• Experience in creating UI Action buttons
• Maintenance of all existing Catalog forms, enhancing based on the business requirements
• Worked as Admin / Tester on BMC Remedy
• Great Experience in Incident, Problem and change management process
• Worked on incidents related to cron, file system, disk, network and agent related issues
• Created Changes, CRP, Techplan documentation and presentation of changes in TRB and ICRB calls to the clients
• Good experience in Server Build, Service activation, compliance activities and BAU activities
• Closed multiple projects like Essential 8 project, Myactivity, EDW project, RBILL, RIFDI etc within target timelines
• Worked on NCI closures ISS_00043635- This NCI has been raised to address the Transition-In pending activities for Ops Center servers

B. Tech - Computer Science and Engineering - Ravindra college of Engineering for Women (2016-05)