ServiceNow Admin/Testing - Kyndryl solutions - Hyderabad
(2022-12)
- Experience in ITSM, ServiceNow based applications
- Experience in testing catalog items, record producers and order guides
- Experience in testing inbound email notifications based on the conditions
- Created and tested reports and scheduled the reports
- Experience in Regression testing, integration testing using postman and Rest API explorer
- Experience in creating ATF's and tests
- Experience in creating UI policies and UI policy actions
- Good knowledge in domain separation and domain overrides
- Good knowledge in test management, created test suites, test cases and reported the tests
- Good knowledge in import set testing
- Good knowledge in documentation
- Attending sprint calls/daily status meetings and reporting daily status
ServiceNow Administrator - IBM India Pvt Ltd - Hyderabad
(2020-12 - 2022-12)
- Good hands on experience in using SNOW utilities such as UI Policies, Data Policies and Dictionary
- Worked extensively on User Administration Part like Users, Groups creation and assigning roles
- Worked on Import Sets to extract data from various other sources and field mapping for the same
- Created SLAs and participated in running SLAs and responsible for closing successfully
- Worked on various types of reports, scheduled reports as per the business requirements
Senior Associate Professional - IBM India Pvt Ltd - Hyderabad
(2016-08 - 2020-12)
- Created Email Templates as per the company requirements and then scheduled the Email notifications which will trigger in different scenarios
- Created Scheduled jobs and Scheduled generation and distribution of reports
- Worked on creation of custom and workflows using multiple activities like Approval, set values, Notifications, Switch & If conditions, Create Task, Wait for condition etc
- Good exposure in creating Catalog items, Order guides, Record producer, Variable Sets, Catalog UI policies
- Experience in creating UI Action buttons
- Maintenance of all existing Catalog forms, enhancing based on the business requirements
- Worked as Admin / Tester on BMC Remedy
- Great Experience in Incident, Problem and change management process
- Worked on incidents related to cron, file system, disk, network and agent related issues
- Created Changes, CRP, Techplan documentation and presentation of changes in TRB and ICRB calls to the clients
- Good experience in Server Build, Service activation, compliance activities and BAU activities
- Closed multiple projects like Essential 8 project, Myactivity, EDW project, RBILL, RIFDI etc within target timelines
- Worked on NCI closures ISS_00043635- This NCI has been raised to address the Transition-In pending activities for Ops Center servers
