Sushma Roy

Transformation professional with 13.5+ years of experience across automation, business analysis, process transformation, delivery excellence, stakeholder engagement, release governance, and AI-enabled work programs. Bridges business and technology to convert operational problems into scalable automation and governance solutions. Known for ownership mindset, structured execution, stakeholder collaboration, and high-quality communication across complex enterprise environments.

Automation Transformation Expert - Ericsson

• Led discovery across a broad range of EIT IT personas, covering approximately 80% of personas and supporting program goals
• Prepared interview questionnaires, conducted interviews, analyzed insights, and converted findings into actionable AI use cases
• Improved roadmap clarity through use-case consolidation, Jira funnel clean-up, and Persona–Use Case Mapping
• Supported Gen AI Coding Buddy – Amazon Q through query coordination, issue triage, routing, incident logging, and user engagement

Product Owner and Business Analyst - Ericsson

(2024-01 - 2025-12)

• Owned BA and Proxy PO responsibilities across documentation, UAT, demos, release communications, and stakeholder coordination
• Ensured reliable release readiness through accurate Confluence updates, CPI documentation, release notes, downtime communications, and portal updates
• Improved release readiness, stakeholder confidence, communication reliability, and operational risk controls

SIGMA - Migration Planning Lead - Ericsson

• Leading migration from Resource Group-based architecture to Subscription-based Azure model
• Managing onboarding, compliance validation, subscription lifecycle, naming standards, cost tracking, and stakeholder coordination
• Creating briefing sessions, FAQs, communication plans, governance trackers, documentation, dashboards, and reporting mechanisms
• Collaborating with Product Owners, Architects, AO teams, and business stakeholders to improve operational governance and visibility
• Led reporting, governance, and automation initiatives for the SIGMA platform, directing delivery of Power BI dashboards and Power Automate solutions for cost governance, migration tracking, stakeholder communications, and workspace decommissioning activities
• Developed governance reports and analytics to identify decommissioning opportunities, engaged with experimental workspace owners to collect cost data and assess industrialization plans, and provided actionable insights to support platform optimization and cost efficiency

Automation Business Analyst - Ericsson

(2023-01 - 2023-12)

• Contributed to the AI/ML Platform project as Scrum Master, Business Analyst, and Jira expert
• Designed and launched a SharePoint site to enhance team engagement and organized the content required for setup
• Created rollout communications for AMP version releases and developed project documentation across Confluence, Jira, and collaboration tools

Automation Business Analyst and Scrum Master - Ericsson

(2022-01 - 2022-12)

• Delivered complex low-code projects to improve collection, storage, and availability of value-related data for analysis and decision-making
• Partnered with business stakeholders on business impact assessment and risk assessment activities
• Bridged optimization model needs with business requirements and delivery expectations
• Led daily scrums, retrospectives, prioritization routines, and performance reporting using Agile methodology
• Supported successful deployment of low-code solutions

B.E. - Electronics and Communication - Manipal Institute of Technology, Karnataka (2012-12)