Sushmita Bose

Results-driven Key Account Manager with over 8+ years of experience in e-Tendering, e-Procurement, Account Management, IT/ITES operations, Export-Import coordination, and client servicing. Strong expertise in GeM, IREPS, CPP Portal, bid management, techno-commercial documentation, compliance, government procurement processes, and stakeholder management. Proven ability to manage complex tenders, drive business growth, and build long-term client relationships.

Key Account Manager - Efiling Infotech Pvt. Ltd.

(2017-04)

• Manage complete tender lifecycle from opportunity identification to submission.
• Prepare techno-commercial bids and ensure compliance with tender requirements.
• Handle online procurement platforms including GeM, IREPS and CPP Portal.
• Coordinate with sales teams, clients, PSUs and government departments.
• Track post-bid activities and improve bid success strategies.
• Conduct market intelligence and competitor analysis.

Administration - Acknit Industries Ltd.

(2013-11 - 2017-03)

• Provided executive support to Chairman and Executive Director.
• Managed calendars, meetings, travel plans and business correspondence.
• Handled domestic and international client communication.
• Managed export-import documentation and reporting.
• Supported strategic planning and administrative operations.

Associate - MJunction Services Ltd.

(2008-11 - 2013-10)

• Provided administrative and operational support to service delivery teams (CRM)
• Managed vendor coordination and business communications.
• Trained bidders on online auction platforms.
• Resolved bidder registration and bidding-related issues.
• Coordinated data validation and project support activities.

Zonal Service Coordinator - HCL Infosystems Ltd.

(2006-12 - 2008-11)

• Acted as SPOC for after-sales support operations.
• Managed complaint resolution and escalation handling.
• Processed claims through SAP CRM and Oracle.
• Monitored engineer productivity and service performance.
• Coordinated procurement and billing processes.

Bachelor of Arts - English - Asutosh College, University of Calcutta (2006)

Higher Secondary (2003)

Secondary (2001)