Sushmita Upadhayay
To grab an opportunity and set myself a goal where I can be innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for t
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About
To grab an opportunity and set myself a goal where I can be innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for the growth of the organization and mine as well.
Experience
Production Executive at creative lipi webtech ltd (2022-08 – Present)
Indiamart Catalog Designing Process
- Managed outbound calls in a timely manner following call center scripts when handling different topics.
- Generating leads
- Identifying customer's needs, clarify information, research every issue and providing solution.
- Identify customer needs and help customers use specific features.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- India Mart Catalogue Designer
- Design India Mart catalogue
- Connect to clients as required
- Assist in Training junior customer support associates
Business Development Executive at Indus Ind (2020-09 – 2022-03)
- Account opening, Sale of Credit cards, Insurance and other Financial products.
- Helping in Inside Operations of Bank(Checking and Clearing the KYC Documents).
- Creation of Vouchers to verify the Opening and Closing balances.
Intern at Karvy Stock Broking (2019-05 – 2019-07)
- Carried out detailed Research on Participating Equity Investments and Mutual Fund products of various companies wherein learnt about importance of investment, calculated returns provided by funds on them.
Education
PGDM – ICBM- SB (2018 – 2020)
B.Com in Income Tax – Sarguja University (2015 – 2018)
Intermediate in Commerce – Saint Harkewal Vidyapeeth School (2013 – 2015)
