Sushmita Upadhayay

To grab an opportunity and set myself a goal where I can be innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for the growth of the organization and mine as well.

Production Executive at creative lipi webtech ltd (2022-08 – Present)

Indiamart Catalog Designing Process

• Managed outbound calls in a timely manner following call center scripts when handling different topics.
• Generating leads
• Identifying customer's needs, clarify information, research every issue and providing solution.
• Identify customer needs and help customers use specific features.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• India Mart Catalogue Designer
• Design India Mart catalogue
• Connect to clients as required
• Assist in Training junior customer support associates

Business Development Executive at Indus Ind (2020-09 – 2022-03)

• Account opening, Sale of Credit cards, Insurance and other Financial products.
• Helping in Inside Operations of Bank(Checking and Clearing the KYC Documents).
• Creation of Vouchers to verify the Opening and Closing balances.

Intern at Karvy Stock Broking (2019-05 – 2019-07)

• Carried out detailed Research on Participating Equity Investments and Mutual Fund products of various companies wherein learnt about importance of investment, calculated returns provided by funds on them.

PGDM – ICBM- SB (2018 – 2020)

B.Com in Income Tax – Sarguja University (2015 – 2018)

Intermediate in Commerce – Saint Harkewal Vidyapeeth School (2013 – 2015)