Team Leader at Matriz Solutions (2026-01 – 2026-05)
- Handling team members and making the work done with end-to-end encryption.
- Solving customers' needs and requirements via mails.
- Have initiated feedback sessions to the Field executive.
- Identified the loopholes in Process and notate the account accordingly.
- Handling multitasks and the same time helping the team accordingly.
- Collating completed reports from the team members and sending to reporting manager by EOD.
Team Leader at SKY BROKING COMPANY (2025-08 – 2025-12)
- I was handling calls with the customer on daily basis.
- Every day I was connecting with more than 200 customers and advising them to create a Go pocket app.
- I was giving full information about the app and making them to invest the money from starting 1 lakh.
Team Leader at Sree Krishna Agencies (2025-02 – 2025-07)
- Handling team members and making the work done with end-to-end encryption.
- Solving customers' needs and requirements via mails.
- Guiding team members for how to handle the customer in healthy way.
- Identified the loopholes in Process and notate the account accordingly.
- Handling multitasks and the same time helping the team accordingly.
- Collating completed reports from the team members and sending to reporting manager by EOD.
Team Leader at 1 point 1 Solutions. SBI credit Card (2022-07 – 2024-12)
- Handling team members and making the work done with end-to-end encryption.
- Solving customers' needs and requirements via mails.
- Have initiated feedback sessions to the team members.
- Guiding team members for how to handle the customer in healthy way.
- Identified the loopholes in Process and notate the account accordingly.
- Handling multitasks and the same time helping the team accordingly.
- Collating completed reports from the team members and sending to reporting manager by EOD.
Collection Agent at Altruist Company And 1 point 1 Company
I have already 3 years 3 month's experience in In BPO sector.
- To collecting the due amount from the customer.
- To handle requests received from customer, clients and agents to guide the transaction and make sure the payments are receiving every monthly.
- Training the new comer's and explaining the work processor and environment.
