Susmita Ghosh

A motivated and detail-oriented individual seeking a professional role where I can apply my skills, contribute to the organization's success, and grow within a dynamic work environment.

Medical Billing and Insurance Verification Specialist - Sun Knowledge Services Inc.

(2022-11 - 2026-05)

• Verified patient insurance coverage and benefits with providers.
• Processed medical billing and resolved claim discrepancies.
• Communicated with insurance companies to ensure accurate claim submission.

Customer Support Executive - Tech Mahindra

(2019-09 - 2021-05)

• Provided high-quality customer service by resolving complex queries via Call and email.
• Consistently met and exceeded performance targets for customer satisfaction and call quality.

Customer Care Executive - Concentrix

(2018-02 - 2019-02)

• Handled high volumes of customer inquiries while maintaining a professional attitude.
• Assisted customers with troubleshooting and guided them through service processes.

B.Sc. (Hons) - Food and Nutrition - Sarojini Naidu College For Women (West Bengal State University) (2018)

Higher Secondary - Dum Dum Motijheel Girls' High School (W.B.C.H.S.E) (2015)

Secondary - Dum Dum Motijheel Girls' High School (W.B.B.S.E) (2013)