Susmita Shah

Operations and accounts professional with 13+ years of experience across branch operations, client servicing, accounts payable, and back-office administration. Strong record of coordinating with cross-functional teams, managing SAP transactions (PO/SO/GR), and maintaining accurate documentation and process compliance. Known for ownership, structured execution, and stakeholder communication.

Manager, Operations at Suprabha Protective Films Private Ltd (2015-05 – 2022-07)

• Led day-to-day branch operations for the Jamshedpur office, ensuring timely coordination with headquarters and accurate operational reporting.
• Expanded customer base across Eastern India through regular industry visits, product presentations, and follow-ups to convert leads into orders.
• Created and processed Purchase Orders and Sales Orders, and managed Goods Receipt entries in SAP to support smooth order-to-cash and procure-to-pay flows.
• Delivered product training/briefings to customers and supported sample/demo coordination to drive product adoption.
• Supported business growth by securing a high-value purchase order (INR 1.50 Cr) for the company.

Senior Executive at Tech Mahindra (2013-01 – 2013-10)

• Supported the Procter & Gamble contract as a core team member for accounts payable operations.
• Validated vendor invoices for telecom services in SAP; raised/processed Goods Receipts and coordinated monthly payment releases.
• Maintained accurate documentation and audit-ready records using trackers, SharePoint repositories, transition databases, and client invoice references.
• Partnered with purchasing teams to resolve invoice/service discrepancies and supported contract negotiation/re-negotiation checks for global suppliers.

Senior Executive at Steria India Limited (2011-05 – 2012-09)

Processed UK medico-legal medical claims cases in line with defined SLAs and quality standards.

• Processed UK medico-legal medical claims cases (Minerva/Mobile Doctors process) in line with defined SLAs and quality standards.
• Reviewed case documentation for completeness and accuracy; prepared claim files and ensured required supporting documents were attached.
• Maintained structured records and updated trackers to support reporting, audits, and timely case closure.

Customer Care Executive at HCL Technologies Limited (2010-05 – 2011-04)

• Provided customer support for British Telecommunications (BT), coordinating with internal departments to resolve service requests.
• Created and processed new provisioning orders and kept customers informed on progress and timelines.
• Supported billing activities including invoice generation and payment follow-ups.
• Maintained adherence to login hours, quality metrics, and process standards.

B.B.A. in Marketing – Ravenshaw University (2010)

I.S.C. – Mont Fort School (2007)

I.C.S.E. – Mont Fort School (2005)