Suthan Jana

Procurement & Transition professional with strong experience in strategic sourcing, vendor management, RFQ/RFP, negotiations, cost optimization and service transition. Currently a Transition Lead at HTC Global Services, managing transition planning, stakeholder coordination, governance and process improvement for global clients.

Lead – Transition - HTC GLOBAL SERVICES - Chennai

(2016-06)

• Lead end-to-end service transition activities for global/US clients, covering transition planning, knowledge transfer, operational readiness, governance, risk management and successful handover to business-as-usual operations.
• Develop and manage transition plans, KT schedules, SOPs, readiness checklists, governance trackers and operational documentation to ensure controlled and timely service transition.
• Coordinate cross-functional teams, client stakeholders and third-party/vendor stakeholders throughout transition, migration and stabilization activities.
• Drive transition governance through regular status reviews, risk/issue tracking, dependency management, milestone monitoring and stakeholder communication.
• Support process migration and transformation initiatives, including transition of 25+ applications, ensuring knowledge transfer, documentation, readiness and post-transition stabilization.
• Collaborate with business, technical and operations teams to identify process gaps, improve workflows, standardize operating procedures and implement continuous improvement initiatives.
• Support RFP/RFQ and solutioning activities by contributing to transition planning, process understanding, effort inputs, resource requirements and operational considerations.
• Coordinate vendor/supplier and client interactions where required, supporting commercial evaluation, requirement clarification, service readiness and issue resolution.
• Drive process improvement and automation initiatives to improve operational efficiency, reduce manual effort and strengthen governance.
• Act as a key point of contact for transition-related communication, ensuring alignment between client expectations, delivery teams and operational stakeholders.

Part-Time Procurement Consultant - Infiniminds Pvt Ltd | Apex Global Links | SMH Exports

(2021-06)

• Provide part-time procurement and sourcing support alongside the primary role at HTC Global Services, supporting domestic and international requirements for INFINIMINDS PVT LTD, APEX Global Links and SMH Exports.
• Manage end-to-end sourcing activities based on client requirements, covering supplier identification, RFQ/RFP preparation, quotation collection, commercial comparison, supplier evaluation, negotiation and purchase coordination.
• Source and coordinate procurement requirements across construction, MEP, plumbing, electrical, hardware, IT equipment, software, CAD solutions, food & beverage and other project-specific categories.
• Identify and evaluate suppliers based on pricing, quality, technical specifications, availability, delivery timelines, commercial terms and overall value.
• Prepare RFQs/RFPs, obtain competitive quotations, conduct price benchmarking and develop comparative statements to support informed sourcing and procurement decisions.
• Lead supplier negotiations covering price, payment terms, delivery schedules, specifications, warranty and commercial conditions to achieve cost-effective outcomes.
• Manage vendor relationships and coordinate with suppliers, clients and logistics partners to ensure timely fulfilment of procurement requirements.
• Support purchase/order coordination, delivery tracking, documentation and issue resolution from sourcing through fulfilment.
• Coordinate international sourcing and procurement requirements, including construction, plumbing, MEP, electrical, food & beverage and other project materials for overseas clients.
• Supported a procurement/project engagement valued at approximately US$2M and achieved approximately US$25,000 in savings through supplier sourcing, quotation analysis, competitive benchmarking and commercial negotiation.
• For a Malaysian construction client, supported the setup of a new office in India, including sourcing of hardware and CAD software and coordinating procurement requirements to achieve commercial savings.
• Develop supplier comparisons and commercial recommendations based on total value, availability, delivery requirements and client specifications.
• Maintain strong supplier and client relationships while ensuring procurement activities remain aligned with project requirements, timelines and commercial objectives.

Virtusa - Chennai

(2014-12 - 2016-03)

• Build supplier and client relationships while supporting cost-effective sourcing and timely fulfilment of procurement requirements.
• Coordinate purchase/order follow-up, supplier communication, logistics, documentation, delivery tracking and issue resolution.
• Manage supplier identification, RFQ/RFP enquiries, quotation comparison, price benchmarking, negotiation, alternate sourcing and supplier evaluation.
• Source construction, MEP, plumbing, electrical, hardware, food & beverage and related supply requirements, including Maldives-oriented projects.

Sutherland Global Services - Chennai

(2010-11 - 2014-07)

• Managed customer and operational interactions, ensuring accurate requirement understanding, timely response and issue resolution.
• Maintained process compliance, documentation quality and service-level commitments while coordinating with relevant teams.
• Developed strong communication, analytical and stakeholder-management capabilities transferable to transition, procurement and vendor operations.

Infosys - Bangalore

(2006-03 - 2010-04)

• Worked in a structured professional environment with focus on process adherence, documentation, stakeholder coordination and quality delivery.
• Supported operational activities, maintained accurate information and collaborated with cross-functional teams to meet business requirements.
• Built a strong foundation in corporate processes, communication, analytical problem-solving and disciplined execution.

Master of Business Administration - Information Technology (Systems)

Bachelor of Computer Applications