Sutikshna Mishra

A passionate, aspirational & skilled Learning & Development Professional, worked with diversified FS domains. MBA in HR, EDPHR (L&D, Instructional Design, OD) from XLRI, Licentiate-III (Non - Life). Identify performance gap, knowledge gap, skills gap & create the content.

Take on the challenges in the role of researcher, developer, facilitator for all learning programs. Ensuring the content delivery, batch schedule, TNI, Pre-&-Post Training validation/evaluation, Track training efficacy.

Senior Manager L&D / Zonal Manager L&D - SHRIRAM GENERAL INSURANCE CO. LTD. - Jaipur

(2019-03)

Heading L&D PAN India for eLearning, ECB & C&B

• Lead L&D e-Learning function, ECB & C&B training
• Manage all sub-teams in Zone (North-East, Orissa, West Bengal, Bihar, Jharkhand, Gujarat)
• Set up the training structure from scratch
• Instructional Design for web-based & classroom (virtual & in-person) intended for employees & FAs
• Job aids, reference guides, developing training roadmaps
• Rollout new LMS programs, Track training efficacy
• AML, KYC training & Insurance awareness campaigns
• Leaders onboarding
• Talent pool development
• Cross-Selling programs

Manager, L&D - HDFC Sales Pvt Ltd (Subsidiary of HDFC Ltd.) - Delhi

(2016-04 - 2019-02)

• Manage all sub-teams in Zone
• Employee Engagement to maintain competitive edge in marketplace
• Coaching managers to coach team members, Track training efficacy
• Explain complex processes
• AML, KYC training & Home Loan awareness activities
• Identify and conduct training linked with business goals
• Work with the management team to bridge the gap
• New hire training and impact on their performance and retention

Asst. Manager, L&D - HDFC Sales Pvt Ltd (Subsidiary of HDFC Ltd.) - Delhi

(2012-02 - 2016-04)

• Coordinate ongoing training & personal development programs
• Organise & edit training manuals & other training related materials
• Other trainings & performance improvement activities, Effective on-boarding, sales and product training for Home Loan, Life Insurance, General Insurance, Mutual fund, Fixed deposits by creating effective training module

Freelance Trainer - KEVA Industries – Direct Selling Business - Gujarat

(2011-12 - 2012-02)

A contractual assignment based out in Gujarat.

• Products training to 200+ audiences
• It was direct selling (network marketing) training

Trainer - Religare Technologies Ltd (Healthfore Tech. Ltd) - Noida

(2010-11 - 2011-11)

Learning and development activities across the Healthfore Tec. Ltd Conceptualizing, planning, developing and implementing learning solutions and organizational development initiatives.

• Work with all the departments to understand their learning needs
• Translate needs into workable solutions
• Implementation of learning solutions, assist in recruitment and development of Assessment centres for quality hiring and on-boarding

Campaign/Process Trainer - HCL Technologies Ltd. – Business Services - Noida

(2009-06 - 2010-11)

• Inductions for new recruits, Sales Training, Product Training
• Cross Selling, Soft Skills, Team Building workshops, Monthly T&D MIS
• Timely TNI Exercise, Procurement of Training Modules and successful implementation, successful implementation of Internal Training Programs already in execution

Sr. CCE - HCL Technologies Ltd. – Business Services - Noida

(2007-10 - 2009-05)

Built rapport with customers by using procedures learned during new-hire training. Take inbound phone calls, manage and service customers, up-selling and cross-selling, increase revenue and strategic product sales.

CSE - iEnergizer BPO - Noida

(2005-03 - 2007-10)

• Maximum recovery on accounts through outbound telephone calls
• Ensure customer satisfaction with Outbound calling
• Grow and nurture customer relationships on every interaction
• Maintain transactional quality, compliance regulations and productivity as per goals
• Document necessary account information and offer custom solutions
• Balance customer interests with the interests of Dell Financial Services

CSE - Hutch Telecommunications - Nehru place/Okhla New Delhi

(2004-03 - 2005-02)

• Take inbound calls and resolve customer complaints
• Sell products, Identify and escalate issues to supervisors
• Provide product and service information to customers

EDPHRM - Instructional Design, L&D, OD - XLRI, Jamshedpur (2018 - 2019)

MBA - HRD - Indian Institute of Commerce and Trade (IICT) (2015 - 2015)

B.A. - Humanities & Social Science - Allahabad University (2005 - 2005)

IATA/UFTAA Standard foundation diploma - Meerut, Uttar Pradesh (2003 - 2003)