Suvajeet Dutta

Strong communicator with a B.Tech in Electronics and Communication Engineering and a proven ability to adapt across diverse operational functions. Results-driven operations and customer service professional with experience in concession abuse prevention, account investigation, customer support, and policy compliance at Amazon. Skilled in analytical thinking, problem-solving, conflict resolution, and handling high-volume cases while maintaining quality and performance standards.

Concession Abuse Prevention Associate - Amazon - Kolkata (Remote)

(2025-09)

• Handled high-volume customer interactions in Retail Customer Service while consistently meeting customer handling time, quality, and productivity KPIs.
• Supported Delivery Driver Operations by resolving delivery-related issues and helping maintain assured and guaranteed customer deliveries.
• Progressed to Concession Abuse Prevention (CAP), supporting North American and Canadian customers through calls, emails, and chats.
• Investigated customer accounts and transactions, identified potential abuse patterns, and applied risk-based decisions in accordance with company SOPs and policies.
• Helped prevent $2M+ in potential concession-related financial loss through accurate investigation, policy enforcement, and SOP adherence.

B.Tech - Electronics and Communication Engineering - Future Institute of Engineering and Management (2021 - 2025) Kolkata, West Bengal, India

10+2 - Kendriya Vidyalaya N.F.R Maligaon (2019 - 2021) Guwahati, Assam, India